The Clinical Training Partner in the Access Center will develop and administer new and ongoing training programs for clinical positions. This role will partner with the Access Center Training Team, Director of Clinical Services, and other Access Center leadership to create and facilitate a cohesive training curriculum.
JOB DUTIES AND RESPONSIBILITIES
Develops clinical training curriculum, technical and procedural proficiency, and service centric skills for clinical Access Center roles.
Tailors and facilitates multi-faceted training delivery approaches (in-person, virtual, blended, and micro-learnings) most conducive to effective learning for new hires and existing employees.
Educates on common types of clinical calls and how to utilize resources and information to offer answers to patients.
Provides live demonstrations and materials of the following processes for new hires: following clinical protocols, prescription refills, triaging, acquiring physicians on-call schedules, escalating clinical concerns.
Integrates adult learning principles into training courses while supporting multiple learning styles by developing various instruction delivery methods.
Conducts, organizes, and supports new hire orientation and foundational training courses.
Partners with other stakeholders to establish and maintain necessary training environments (physical space, technology, fictitious training environments, etc).
Partners with Network Instructional Design and Learning Technologies Department to leverage SLUHN’s learning management system (LMS) for training program development, delivery, and reporting needs, as appropriate.
Ensures training content and materials (i.e., knowledge base article) represent current processes, technology, and clinical responsibilities.
Authors and maintains skill development modules and job aids.
Assists with instructional design and development projects.
Coordinates logistics and timing of classes and class registrations.
Develops and maintains competency testing and documentation.
Other duties as assigned.
PHYSICAL AND SENSORY REQUIREMENTS:
Requires sitting for up to 8 hours per day, 2 hours at a time. Standing for up to 4 hours per day, 3 hours at a time. Requires occasional fingering, handling, and twisting and turning while entering data into the computer. Occasionally requires lifting, carrying, pushing and pulling objects weighing up to 25 pounds. Occasionally requires reaching above shoulder level. Must have the ability to hear as it relates to normal conversation, seeing as it relates to general, peripheral and near vision, visual monotony.
EDUCATION:
Registered Nurse with current license to practice in the State of Pennsylvania required. Bachelor’s degree preferred.
TRAINING AND EXPERIENCE:
Minimum 3 years of experience in a healthcare provider organization with knowledge of nurse telephone triage preferred. Familiarity with interactive learning activities preferred. Minimum of 2 years experience in clinical training preferred. Proven success in training clinical triage (Schmitt-Thompson protocols or equivalent). Prior experience and knowledge of medical health record systems (EPIC) preferred.
Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!
Founded in 1872, St. Luke’s University Health Network (SLUHN) is a fully integrated, regional, non-profit network of more than 23,000 employees providing services at 16 campuses and 350+ outpatient sites. With annual net revenue of $4 billion, the Network’s service area includes 11 counties in two states: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. St. Luke’s hospitals operate the largest network of trauma centers in Pennsylvania, with the Bethlehem Campus being home to St. Luke’s Children’s Hospital. Dedicated to advancing medical education, St. Luke’s is the preeminent teaching hospital in central-eastern Pennsylvania. In partnership with Temple University, the Network established the Lehigh Valley’s first and only four-year medical school campus. It also operates the nation’s longest continuously operating School of Nursing, established in 1884, and over 50 fully accredited graduate medical educational programs with more than 500 residents and fellows. In 2022, St. Luke’s, a member of the Children’s Hospital Association, opened the Lehigh Valley’s first and only free-standing facility dedicated entirely to kids. SLUHN is the only Lehigh Valley-based health care system to earn Medicare’s five-star ratings (the highest) for quality, efficiency and patient satisfaction. It is both a Leapfrog Group and Healthgrades Top Hospital and a Newsweek World’s Best Hospital. The Network’s flagship University Hospital has earned the 100 Top Major Teaching Hospital designation from Premier 13 times total and eleven years in a row, including in 2023 when it was identified as THE #4 TEACHING HOSPITAL IN THE COUNTRY.
