Job Description

The Clinical Systems Manager (CSM) supervises the Clinical Systems Analysts and coordinates scheduling and department coverage for the clinical unit of the Information Services Department. This position is responsible for the implementation and management of clinical information systems for Ephraim McDowell Health, manages clinical systems within the Information Services Department, and coordinates resources as needed. The Clinical Systems Manager ensures clinical applications support patient care, regulatory compliance, operational efficiency, and organizational goals. Exhibits the F.I.R.S.T. Values (Friendliness, Innovation, Respect, Service, and Trust).

ESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBILITIES:

Develops and maintains a strong team environment between clinical departments and Information Services.

• Provides leadership and mentorship to Clinical Systems Analysts to promote independent functioning across supported clinical applications.
• Supervises Clinical Systems Analysts, including performance evaluations, coaching, and corrective action as necessary.
• Leads project teams and user groups toward common objectives.
• Demonstrates initiative and responsibility to develop personal, leadership, and professional goals and objectives and determines methods to achieve those goals.
• Facilitates teamwork and serves as a lead on projects and organizational initiatives.
• Accepts and responds to change while maintaining a positive attitude.
• Displays professional Information Services practices and a desire to expand skill sets.
• Demonstrates conflict resolution skills.
• Participates on assigned teams, committees, and work groups.
• Maintains awareness of verbal and non-verbal communication in interactions with associates, departments, customers, physicians, patients, and families.
• Collaborates and communicates effectively and positively.
• Demonstrates empathy and understanding in the communication of issues.
• Communicates with vendors regarding service requests, enhancement requests, and troubleshooting assistance.
• Analyzes processes, systems, and workflows and effectively plans work tasks and strategies.
• Effectively organizes workload and manages time to meet deadlines.
• Monitors supported clinical applications for efficient utilization and alerts.
• Provides education and training related to supported applications and maintains current educational materials.
• Demonstrates strong time management and organizational skills.
• Participates in hospital-wide committees and meetings, particularly in areas enhanced by information technology.
• Documents projects, functions, processes, procedures, and meeting minutes.
• Establishes and maintains a positive team environment through leadership and mentoring.
• Maintains awareness of current and emerging trends in information systems and computer technology, particularly advances related to supported applications.
• Understands, promotes, and follows security protocols.
• Performs all other duties and special projects as assigned.

WORKING CONDITIONS, HAZARDS AND PHYSICAL EFFORT:

Work is performed in an office and healthcare environment utilizing computer systems and related technology. Must be able to move or position up to 25 pounds independently. Must be able to work in high-stress situations with frequent interruptions. Travel may be required to organizational locations as needed.

CONTACTS WITH OTHERS:

Frequent interaction with associates, contracted support staff, vendors, physicians, patients, families, and representatives of other healthcare organizations. Communication may occur through telephone calls, meetings, email, chat platforms, virtual meetings, fax, and other communication methods necessary to support organizational operations.

EQUIPMENT USED/SPECIAL SKILLS REQUIRED:

Knowledge of clinical information systems. Proficiency with personal computers, laptops, virtual desktops, tablets, and related hardware and software. Excellent oral and written communication skills required.

MINIMUM QUALIFICATIONS OR EQUIVALENTS:

Education: Bachelor's Degree preferred in a medical, information systems, or related field.

Experience Three or more years of information systems management experience preferred. Experience with EHR and practice management systems, data analysis, project management, workflow design, application development, testing, and implementation preferred. Must possess strong analytical, organizational, problem-solving, communication, customer service, project management, and team-building skills. Ability to manage multiple concurrent projects and effectively communicate with executives, peers, and outside vendors. Proficiency with Google Workspace, Microsoft Office, or similar collaboration tools preferred.

LICENSES, CERTIFICATIONS, AND/OR REGISTRATIONS: None.

Qualifications

Three or more years of information systems management experience preferred. Experience with EHR and practice management systems, data analysis, project management, workflow design, application development, testing, and implementation preferred. Must possess strong analytical, organizational, problem-solving, communication, customer service, project management, and team-building skills. Ability to manage multiple concurrent projects and effectively communicate with executives, peers, and outside vendors. Proficiency with Google Workspace, Microsoft Office, or similar collaboration tools preferred.