Clinical Support Supervisor | Brooklyn, NY · $90,000–$120,000

About the Role A busy healthcare organization is seeking an experienced Clinical Support Supervisor to lead the day-to-day operations of a multidisciplinary clinical support department. The supervisor will oversee approximately 20 staff members across a wide range of functions — from referrals and prior authorizations to chronic care management and social care navigation — ensuring everything runs smoothly, compliantly, and with the patient at the center.

Key Responsibilities

Team Leadership & Development

• Supervise, coach, and develop approximately 20 clinical support staff across multiple departments
• Manage staffing schedules, workload distribution, and ongoing training
• Serve as the escalation point for complex patient or provider issues

Operations & Workflow Management

• Ensure timely processing of referrals, prior authorizations, medical records, transportation, CCM/RPM workflows, and social care navigation
• Identify bottlenecks and implement process improvements to increase efficiency and enhance the patient experience
• Analyze departmental performance using operational reports and KPIs

Cross-Functional Collaboration

• Collaborate with providers, nursing leadership, care managers, front desk staff, billing, and executive leadership
• Coordinate patient care across departments to ensure seamless service delivery

Qualifications

• 5+ years of healthcare operations experience
• 3+ years of supervisory or management experience overseeing multiple functional teams
• Experience in an ambulatory care practice, FQHC, multispecialty group, hospital outpatient clinic, or managed care organization strongly preferred
• Working knowledge of referrals, prior authorizations, medical records, and care management
• Familiarity with CCM, RPM, and SDOH programs highly desirable
• Bachelor's or Master's degree in Healthcare Administration, Public Health, Nursing, or related field preferred

Interested? Send your resume to: Racheli@bhirednyc.com