Key Responsibilities

• Administrative Support

• Perform general clerical duties, including filing, document preparation, faxing, and report generation.

• Communicate pertinent information to staff, residents, visitors, and leadership asrequired

• Coordinate and support PSW and nursing student placements by liaising with schools,assistingwith onboarding documentation, coordinating schedules, tracking placement requirements, and supporting communication between students, educators, and the care team.

• Supports/backs upthe Operations Manager and Scheduling & Attendance Coord roles.

• May conduct tours of the home for prospective residents, families, and visitors, providingaccurateinformation and a welcoming experience in collaboration with leadership.

• Resident Records & Clinical Support

• Maintain and update resident files and records, including current and discharged resident charts,in‑serviceattendance records, and related documentation.

• Assistwith resident information on laboratory requisitions and distribute lab reports and nursing forms to units asrequired

• Support the admission of new residents byassistingwith administrative processes, documentation, orientation to the home, and coordination with the interdisciplinary team asrequired

• Prepare,posproductson units.

• Process orders and requisitions; receive, stock, and distribute supplies asrequired

Professional Practice & Compliance

• Adhere to departmental and organizational policies and procedures related to fire safety, infection prevention and control, occupational health and safety, and quality assurance.

• Promote resident satisfaction and support continuous quality improvement initiatives.

• Demonstrate knowledge of and promote the Resident Bill of Rights/Governing Principles.

• Work in a position of trust with vulnerable adults (residents).

• Perform other related duties as assigned.

Qualifications

• Secondary School Graduation Diplomarequired;post‑secondaryeducation in business, office administration, or human resources preferred.

• Minimum of 2 years of experience in along termcare, healthcare, or medical office setting preferred.

• Strong verbal and written communication skills, with the ability to present information clearly and effectively in person, over the phone, and inwriting;demonstratesactive listening and a courteous, professionaldemeanour

• Excellent organization, interpersonal and communications skills

• Excellent computer skills anddemonstratedexperience with Microsoft Office (Excel, Word, PowerPoint, Teams, Outlook)

• Ability to work independently and as part of a team.

• Understanding oflong-term care and geriatric careconsideredan asset.

• Working knowledge of collective agreements in a unionized environmentconsideredan asset.

• Ability to work flexible hours, including every other weekend.

• Must provide a current (within six months) Vulnerable Sector Check, including a Criminal Background Check, or be willing to obtain one.

What Extendicare Has to Offer

At Extendicare, we believe that teamwork creates an environment where employees can reach their full potential. We value each team member, encourage equal opportunity for growth, and recognize achievement. As a valued member of our team, you can expect:

• Continuous mentorship, lifelong learning support, and growth opportunities

• Opportunities for advancement and career development within the organization

• A rewarding and meaningful work experience where you can enrich your life and the lives of others

• Employee Family Assistance Program

• Robust benefits package