Job Description

Clinical Support Clerk

Reporting to the Director of Care (DOC), the Clinical Support Clerk provides clerical, administrative, and scheduling support to the nursing department and the home to support the effective delivery of resident care services. This role contributes to resident safety, operational efficiency, and a positive experience for residents, families, staff, and visitors while upholding Extendicare’s Mission, Vision, Values, and Code of Conduct.

Key Responsibilities

Administrative Support

• Respond to incoming telephone calls in a professional and courteous manner; take and relay messages as required.

• Greet residents, families, staff, and visitors and direct inquiries appropriately.

• Perform general clerical duties, including filing, document preparation, faxing, and report generation.

• Communicate pertinent information to staff, residents, visitors, and leadership as required.

• Coordinate and support PSW and nursing student placements by liaising with schools, assisting with onboarding documentation, coordinating schedules, tracking placement requirements, and supporting communication between students, educators, and the care team.

• Conduct tours of the home for prospective residents, families, and visitors, providing accurate information and a welcoming experience in collaboration with leadership.

Resident Records & Clinical Support

• Maintain and update resident files and records, including current and discharged resident charts, in‑service attendance records, and related documentation.

• Assist with resident information on laboratory requisitions and distribute lab reports and nursing forms to units as required.

• Support the admission of new residents by assisting with administrative processes, documentation, orientation to the home, and coordination with the interdisciplinary team as required.

• Prepare, post, and maintain nursing schedules under the direction of the DOC, including annual and ongoing updates.

• Maintain inventory levels of nursing supplies, forms, equipment, and incontinence products on units.

• Process orders and requisitions; receive, stock, and distribute supplies as required.

Professional Practice & Compliance

• Adhere to departmental and organizational policies and procedures related to fire safety, infection prevention and control, occupational health and safety, and quality assurance.

• Promote resident satisfaction and support continuous quality improvement initiatives.

• Demonstrate knowledge of and promote the Resident Bill of Rights/Governing Principles.

• Work in a position of trust with vulnerable adults (residents).

• Perform other related duties as assigned.

Qualifications

• Secondary School Graduation Diploma required; post‑secondary education in business, office administration, or human resources preferred.

• Minimum of 2 years of experience in a long-term care, healthcare, or medical office setting preferred.

• Strong verbal and written communication skills, with the ability to present information clearly and effectively in person, over the phone, and in writing; demonstrates active listening and a courteous, professional demeanor.

• Excellent organization, interpersonal and communications skills

• Excellent computer skills and demonstrated experience with Microsoft Office (Excel, Word, PowerPoint, Teams, Outlook)

• Ability to work independently and as part of a team.

• Understanding of long-term care and geriatric care considered an asset.

• Working knowledge of collective agreements in a unionized environment considered an asset.

• Ability to work flexible hours, including every other weekend.

• Must provide a current (within six months) Vulnerable Sector Check, including a Criminal Background Check, or be willing to obtain one.

What Extendicare Has to Offer

At Extendicare, we believe that teamwork creates an environment where employees can reach their full potential. We value each team member, encourage equal opportunity for growth, and recognize achievement. As a valued member of our team, you can expect:

• Continuous mentorship, lifelong learning support, and growth opportunities

• Opportunities for advancement and career development within the organization

• A rewarding and meaningful work experience where you can enrich your life and the lives of others

• Employee Family Assistance Program

• Robust benefits package

Extendicare is a leading provider of care and services for seniors throughout Canada. Through our network of over 115 operated senior care and living centers, as well as our home health care operations, we are committed to delivering care throughout the health care continuum to meet the needs of a growing seniors’ population in Canada, Our qualified and highly trained workforce of 23,700 individuals are united by a dedication to quality care and by our vision of being the best provider of senior care and services in Canada.

Time Type:

Full time

At Extendicare, we’ve spent more than 50 years dedicated to enhancing the quality of life for residents in our long-term care homes across Canada. When you join Extendicare, you become part of a compassionate, mission-driven team committed to creating a safe, supportive, and enriching environment for every resident we serve.​

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We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position.

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Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process.​

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We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment — every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us.​

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Extendicare is committed to fostering an accessible, inclusive, and equitable hiring process. We gladly accommodate the needs of applicants throughout all stages of recruitment and selection upon request.​