Job Description

Under the supervision of the Supervisor - Operations Shared Services, a CSS Operations Representative fully trained in CSS operational activities can provide support and assist to any CSS depot in LATAM covering CSS operation and related administrative tasks.

Bajo la supervisión del Supervisor del centro de servicios de Operaciones del Global HUB un Representante de Operaciones de CSS completamente capacitado en las actividades operativas de CSS puede brindar apoyo y asistencia a cualquier depósito de CSS en LATAM que cubra la operación de CSS y las tareas administrativas relacionadas.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Comply with World Courier Standard Operating Procedures (SOPs), which contains all specific instructions to develop the Depot daily activities.

Cumplir con los Procedimientos Operativos Estándar (SOP) de World Courier, que contienen todas las instrucciones específicas para desarrollar las actividades diarias del Depósito.

• Carry out operational processes for depots with a view to gain efficiency allowing the depot teams to concentrate their efforts on the core operational depot processes.

Realizar actividades en el sistema de Gestión de Almacenes (CTM-Star) relacionadas con los procesos Inbound Outbound, Return y Reubicación.

• Perform activities in the Warehouse Management system (CTM-Star) related to Inbound Outbound, Return and Relocation processes.

Llevar a cabo procesos operativos para los depósitos con miras a ganar eficiencia permitiendo a los equipos del depósito concentrar sus esfuerzos en los procesos operativos centrales del depósito.

Carga de documentos en sistema CTM-STAR, relacionados con cualquier proceso operativo.

• Generate the reports for stock, balance sheet, expiry date control and relocations as requested.

Generar los informes de stock, balance, control de vencimientos y reubicaciones según lo solicitado.

• Perform any other duties the employee has been trained for, as required.

Realizar cualquier otra tarea para la que el empleado haya sido capacitado, según sea necesario.

• The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsabilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of ther normal responsabilities from time to time, as needed.

(Las declaraciones anteriores tienen la intención de describir la naturaleza general y el nivel de trabajo que realizan las personas asignadas a esta clasificación. No deben interpretarse como una lista exhaustiva de todas las responsabilidades, deberes y habilidades requeridas del personal clasificado de esta manera. Todo el personal puede estar obligado a realizar tareas fuera de sus responsabilidades normales de vez en cuando, según sea necesario).

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

Required (Necesario):

• Required:

• Degree in foreign trade, business administration, logistics, industrial engineering or related careers from an accredited university. With 6 months of experience

Or

Minimum 8 semester student in the same careers. With 1,5 years of experience

Or

Technician in the same careers. With 2,5 years of experience

• Licenciatura en comercio exterior, administración de empresas, logística, ingeniería industrial o carreras afines de una universidad acreditada. Con 6 meses de experiencia.

O

Estudiante mínimo de 8 semestres en las mismas carreras. Con 1,5 años de experiencia.

O

Técnico en las mismas carreras. Con 2,5 años de experiencia.

High School Diploma/GED or equivalent experience required.
2+ years of experience in customer service, customer support, order management, customer operations, or sales support, or a related field required.
Certification in HDI Customer Service Representative (HDI-CSR), CCPC Global Certified Client Service Specialist (CCSS), or equivalent preferred.

What Cencora offers

​Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies: World Courier de Colombia S.A.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned