Supply Chain
Role Description
You will report to the Manager, Development Supply Chain, and support the Development Supply Chain Technologies team (DSCT) in managing a customized ERP system designed to distribute investigational products to clinical sites. Your role involves collaborating with cross-functional and global teams to ensure that processes are dependable, compliant, andaccurate, while also enhancing discipline, process rigor, and transparency.
Performance & Process Management
Keep business processrelatedprocedures up to date and inspection ready.
Support rootcause analysis and ongoing process improvement initiatives.
Support the globalteam during audits and inspections.
Cross-Functional & Global Collaboration
Collaborate with Clinical Supply Chain, Clinical Study Teams, Quality, and DTI.
Compliance & Governance
Ensure execution in compliance with all applicable regulatory guidelines and Amgen procedures.
Provide support for deviation management, change control processes, risk assessments, and ensuringinspectionreadiness.
Roles & Responsibilities
Under general guidance of (Sr.) Manager/Manager, manage the following key responsibilities:
Manageintake process for tickets in ServiceNow assigned to the DSCT resolver group byallocatingtickets appropriately and categorizing them by root cause for metrics tracking and visibility.
Monitor Clinical Data Quality reports to uphold SAP system data integrity.
Oversee and update Clinical Customer Master data within the SAP system to ensure precise andtimelyshipment of finished clinical goods todesignatedsites.
Help manage the DSCT team dashboardand attendweeklyteammeetings.
Attend DSCT weekly system issue meetings.
Help oversee the resolution of shipment issues for Investigational Product to clinical sites and aid in the reconciliation process.
Functional Skills
Must-Have Skills:
Proficient in SAP Order to Cash and/or Plan to Stock processes
Experienced with information systems management platforms, such as Service Now
Proficient in using data query tools such asSynitiandPower BI.
Experienced with process automation tools, robotic process automation, and basic artificial intelligence (AI) functions
Basic Qualifications
Bachelor’s degree or Master’s degree with 5+ years ofERPor Information Systems experience
Amgen harnesses the best of biology and technology to fight the world’s toughest diseases, and make people’s lives easier, fuller and longer. We helped establish the biotechnology industry, and we remain on the cutting-edge of innovation, using technology and human genetic data to push beyond what’s known today. Our investment in research and development has yielded a robust pipeline that builds on our existing portfolio of medicines to treat cancer, heart disease, osteoporosis, inflammatory diseases and rare diseases.
Amgen is one of 30 companies comprising the Dow Jones Industrial Average®, and part of the Nasdaq-100 Index®. In 2024, Amgen was named one of the “World’s Most Innovative Companies” by Fast Company and one of “America’s Best Large Employers” by Forbes.
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