Performs day-to-day administrative tasks; administers policies uniformly and equitably; implements procedures; coordinate facilities and space planning; communicate and enforce policies; Maintain ongoing compliance with DNV and Environment of Care requirements through staff education and monitoring; Ensures accurate and timely reporting, record keeping, data entry, and inventory control; Keeps PHO Nurse Manager informed of any problems or impending crises; Promotes the “Meaningful Use” of EPIC: Coordinate Epic training and support for new employees; Implement changes to Epic workflows.
Clinic Operations:
Promotes a customer-focused service model: a commitment to service excellence, providing the highest level of customer satisfaction; Monitors patient satisfaction indicators, such as wait times, rate of kept appointments, and patient experience; facilitates process improvement and quality assurance strategies; Decisions are driven by patient needs and feedback; Oversee daily clinic flow and resource use by frequently rounding clinic areas throughout the day. Work closely with providers and staff to improve efficiencies of clinic flow, including check-in, rooming, and checkout; Schedules MA, PAS, and other clinical staff to ensure appropriate and standardized staffing ratios; Responsible for front desk cash collection policies and procedures; Serve as model for customer service, including face-to-face communication with patients, and assisting frontline staff where necessary; Investigates patient scheduling errors, patient volume and flow, unkept and rescheduled appts, and provider exam room utilization; Recommends and implements operational and facility changes as needed; Coordinate repairs to space and equipment; Maintains patient confidentiality, assuring that staff follow HIPAA requirements as applicable.
Human Resources Management
Supervise PAS Team in the clinic practice: recruitment, hiring, training and development, evaluation, and disciplining; Leads staff to develop a culture that fosters positive attitudes and trust to achieve goals and objectives through excellent teamwork. Models support for operational goals of OHSU; Promptly and effectively resolves work-related employee issues, concerns and deficiencies; Provides immediate feedback to staff regarding customer service, work habits, and other performance areas. Mentor, coach and develop staff in the achievement of operational goals; Assess staff performance regularly through competency testing, rounding, soliciting feedback, etc. Provides opportunities for staff development and advancement; Approve and audit employee leave; Monitor timekeeping and attendance.
Communication and Interpersonal Skills:
Fosters a Positive Work Environment; Treats co-workers, clients, vendors, members of the public, and management with courtesy and respect; Outstanding excellent internal and external customer service skills; Communicates in a clear, concise, accurate, and timely manner; develops consistent, effective modes of communicating with clinic staff, including rounding, one on ones and staff meetings. Accessible to staff by phone and email during working hours.
AA or equivalent education/experience, plus 2 yrs clinical experience with previous lead/supervisory experience
This position also comes with great benefits! Some highlights include:
We are Oregon's only public academic health center. In addition to caring for patients, we lead groundbreaking research. We also train the next generation of health care professionals. As Portland's largest employer, we give you opportunities to learn and advance in a system of hospitals and clinics across Oregon and Southwest Washington. All are welcome. OHSU welcomes people of all ages, ethnicities, genders, national origins, religions and sexual orientations. We are striving to build an anti-racist, multicultural institution and encourage people with diverse backgrounds to apply. To request reasonable accommodation, contact askhr@ohsu.edu
