Job Description

Essential Job Responsibilities

• Align department with strategy map and continually work to implement drivers in support of Independence Health System’s mission and vision.
• Act promptly to resolve problems and initiate better ways of doing things by acting as a catalyst for change.
• Establish and maintain a safe working environment and assure staff complies with safety, environmental, and infection control guidelines.
• Equitably apply policies and procedures by issuing corrective action in a fair and consistent manner.
• Assess customer’s needs, exceed customer expectations, and consider customers in decision making to improve customer satisfaction.
• Act on most urgent tasks, leverage available resources, review own workload, implement workable systems, and provide clear direction.
• This position has direct supervisory responsibilities and serves as a coach and mentor for other positions in the department.
• Management responsibilities include hiring, coaching, skills development, recognition and rewards, staff productivity and performance management.
• Oversees the operations of the unit to ensure smooth and efficient patient care management.
• Assures appropriate patient assignments of staff.
• Completes daily rounding with patients and staff to ensure quality provision of care.
• Assures the environment of care meets appropriate regulatory requirements.
• Manages the unit to ensure patient and employee satisfaction while promoting safety and retention.
• Serves as a real-time resource and assists with clinical expertise of unit staff for problem-solving of patient and family issues.
• Coordinates quality initiatives and process improvements.
• Develops leadership skills among staff including communication, decision-making, problem-solving/critical thinking and employee engagement.
• Leads the development of staff and supports career advancement opportunities.
• Functions as a role model and encourages staff to participate in their own development.
• Demonstrates leadership through coaching, performance evaluations, corrective actions, and development opportunities to create a culture of learning.
• Hires and develops staff with appropriate skills, abilities and attitudes.
• Assist in the development of the operational and capital budget, provides daily operational resource management including staff, supplies, and equipment, and ensures optimal productivity for the department.
• Other duties as assigned.