Job Description

Employment Type:

Full time

Shift:

Day ShiftClinical Supervisor - Central Nurse TriageThe Clinical Supervisor for Central Nurse Triage, based at the Westchester Corporate Office, provides leadership and oversight for a centralized team of registered nurses delivering telephonic triage and clinical support across multiple practice sites.This role is responsible for managing daily operations, including staffing, scheduling, call volume distribution, and real-time workflow coordination to ensure timely, accurate patient assessments and dispositions.

What You Will Do

• Provide day‑to‑day clinical and operational leadership for ambulatory staff during assigned shifts.
• Establish caring, therapeutic relationships with patients and families through effective communication, shared decision‑making, and mutual goal setting.
• Collaborate closely with physicians, interdisciplinary teams, and clinic leadership to meet patient and family needs.
• Lead and participate in daily safety and capacity huddles.
• Oversee staffing, scheduling, and labor utilization to align with patient volume, acuity, and productivity targets.
• Support clinic goals, change initiatives, and nursing shared governance activities.
• Supervise staff, including hiring, onboarding, coaching, performance evaluations, and corrective action when needed.
• Create and manage staffing schedules in partnership with lead staff to ensure appropriate coverage.
• Provide education and guidance to staff and/or students to support professional growth and competency.
• Participate in quality improvement initiatives, research activities, and the development of evidence‑based care protocols.
• Monitor patient safety, recognize changes in patient status, and ensure timely, appropriate interventions.
• Support clinic management with productivity, staffing, and budgetary goals while ensuring safe patient care.
• Assist with conflict resolution and foster a positive, collaborative team environment.
• Maintain accountability for personal professional practice and progress toward annual goals.
• Perform other duties as assigned.

What You Will Need

• Associate Degree in Nursing from an accredited nursing program.
• Current State of Illinois Registered Nurse (RN) license.
• Minimum of five (5) years of experience as a Registered Nurse.
• Current BLS/CPR certification.
• Strong analytical, communication, and leadership skills.
• Ability to lead, coach, and teach staff effectively.
• Ability to manage complex situations and interact effectively in challenging environments.
• Demonstrated ability to work collaboratively as part of a team.
• Strong attention to detail and ability to review clinical documentation and reports accurately.

What Will Set You Apart (Preferred Qualifications)

• Bachelor’s or Master’s degree in Nursing from an accredited program.
• At least three (3) years of RN experience in an ambulatory care setting.
• National nursing certification.

Compensation:

Salary Range: $36.12 - 57.80 per hour

Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles.

Benefits:

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Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.