Job Description

Clinical Supervisor – Crisis Services

Seattle, WA | Onsite | Full-Time | Day & Swing Shifts Available

Lead with heart. Shape lives. Strengthen a community.

When someone is experiencing one of the hardest moments of their life, Crisis Connections is there As a Clinical Supervisor, you’ll strengthen the care we provide by strengthening the team—coaching, mentoring, and supporting crisis staff so they can deliver calm, skilled, compassionate support when it matters most.

This is more than a supervisory role. It’s an opportunity to lead with purpose, elevate clinical excellence, and make a lasting impact across King County and Washington State.

Why This Role Matters

Our crisis services operate 24/7, and strong leadership makes all the difference. In this role, you’ll empower staff, strengthen systems, and ensure every caller receives care that is professional, humane, and recovery-oriented. Your leadership directly shapes the quality of support delivered to thousands of people each year.

Shifts That Fit Your Life - Day and Swing shifts available.
Choose a schedule that fits your life while leading meaningful work in a true 24/7 crisis setting. Flexibility and teamwork matter here—and they’re noticed and appreciated.

You Won’t Do This Alone

We believe sustainable crisis work requires strong support. You’ll join a collaborative team culture that values debriefing, skill-building, and steady leadership—so you can lead effectively and take care of yourself while taking care of others.

What You’ll Love About This Role

• Lead, mentor, and inspire a dedicated team of crisis professionals and paraprofessionals
• Provide real-time clinical consultation in a fast-paced, mission-driven environment
• Play a key role in training, coaching, and developing staff
• Ensure high-quality, compassionate service through clinical oversight and quality assurance
• Collaborate closely with leadership and community partners
• Be a trusted presence during critical moments—for both staff and the community

What Success Looks Like (First 90 Days)

• Build trust with staff through coaching, consultation, and consistent on-shift presence
• Ensure smooth phone room operations and strong clinical decision-making during high-acuity moments
• Strengthen training and quality practices so staff feel confident, capable, and supported
• Partner with scheduling and leadership to maintain reliable 24/7 coverage and seamless handoffs

Who You Are

You’re a confident, compassionate clinical leader who thrives in meaningful, high-impact work. You value collaboration, recovery-oriented care, and supporting others through complex and emotionally charged situations.

Requirements

You bring:

• A Master’s degree in counseling, social work, psychology, or a closely related field
• Qualification as a Mental Health Professional (MHP) in Washington State
• Experience working with individuals in crisis
• Strong communication, coaching, and leadership skills
• Comfort working in a phone-based or call-center clinical environment
• An appreciation for the importance of 24/7 crisis services
• Agency Affiliated Counselor (AAC) credential required by the end of the probationary period. Applications must be submitted within 30 days of hire. Crisis Connections will reimburse the cost of obtaining the credential.

Why Crisis Connections

At Crisis Connections, people come first—our callers and our staff We are committed to equity, inclusion, and creating a supportive environment where employees can grow, feel valued, and do their best work. We strongly encourage candidates from BIPOC, LGBTQ+, and disability communities to apply.

Learn more about our benefits and employee support: https://crisisconnections.org/get-involved/careers/benefits/

Ready to Make a Difference?

If you’re looking for work that is deeply meaningful, professionally challenging, and genuinely impactful, this is your opportunity.

Apply today and help lead crisis services where it truly matters.

Location: On Site Seattle (Belltown Area)

Full-Time | Multiple Shifts Available (Days, Swing, Overnight)

Salary Range: $86,000–$94,000