Hawthorne Health, Inc.

Clinical Success Coordinator - Scheduling - Temporary

Hawthorne Health, Inc.  •  Remote  •  4 hours ago
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Job Description

About Hawthorne Health Home Network

Hawthorne Health makes clinical trials accessible and convenient for everyone.

Hawthorne Health’s solution marries technology and design with a distributed workforce to deliver clinical trials to patients anytime anywhere. Our magic is the unique combination of a software platform and our Network of HEROs – Hawthorne’s Health Research Outcome specialists. Hawthorne Heroes are multi-specialty professionals such as MDs, RNs, NPs,sonographers, phlebotomists, and more, who are carefully vetted, credentialed, certified, and onboarded to conduct our in-home follow-up visits.

Hawthorne Health’s digital platform is encoded with information linking every element needed to capture and deliver data to be accessed by all stakeholders. If we call the platform our brain, our heart is our Network of Heroes. Hawthorne Health is a contemporary and technology-savvy solution that values human connection. For Heroes, it is an opportunity to enhance their career portfolios through a highly specialized gig economy platform. For sponsors and investigators, it reduces friction and costs while increasing capacity and reach to patients. For patients, it is about bringing medicine home.

About the Role

Clinical Success Coordinator — Temporary, Up to 40 hours/week (W-2)

Three Openings | Remote | Approximately 4–5 Months

We’re seeking three Clinical Success Coordinators for temporary, full-time assignments. Candidates across U.S. time zones are welcome to apply.

The Clinical Success Coordinator helps deliver an exceptional experience for study participants and our home-visit clinicians, known as Heroes. This entry-level role coordinates scheduling and communication across team members to help ensure a smooth, supportive home-visit experience from beginning to end.

The ideal candidate is organized, detail-oriented, and empathetic, with strong communication, critical thinking, and time management skills. They can manage competing priorities, meet time-sensitive deadlines, and adapt to changing needs while proactively resolving scheduling challenges.

Through thoughtful coordination and follow-through, this individual helps patients and Heroes feel informed, connected, and supported throughout the home-visit journey.

Responsibilities

Qualifications

  • 1-2 years of work experience in Patient and/or Customer Service
  • Call Center/Event Coordinator or similar role experience
  • College Degree (Bachelor Degree)
  • GCP Certified
  • Clinical Research or Healthcare working knowledge
  • Good communicator
  • Technologically proficient
  • Adaptable
  • Organized
  • Creative Thinker
  • Problem solver
  • Time management
  • Detail and deadline oriented
  • Elementary proficiency in another language

Hawthorne Health is a leader in decentralized clinical trials, an emerging clinical research category - a market ripe for disruption. Join us as we lead the future of clinical trials and bend the arc of healthcare to make it accessible and convenient for everyone.

Hawthorne Health, Inc.

About Hawthorne Health, Inc.

Hawthorne Health is the leading community site network, with 75+ locations across the U.S. and a mission to make clinical trials more accessible. Supporting 11+ therapeutic areas and partnering with more than 40 study sponsors, Hawthorne leverages intelligent technology to expand patient access, improve retention, and reduce study costs. By embedding high-quality, compliant research within local communities, Hawthorne streamlines the trial process, making it scalable, cost-effective, and patient-centric. This approach helps shorten timelines and bring better treatments to the market faster. To learn more, visit: www.hawthornehealth.com. 

For careers, all official communication from our recruitment team will come from email addresses ending in @hawthornehealth.com. If you receive outreach from any other domain, we advise you to disregard the message and report it as phishing.

Industry
Biotech & Life Sciences
Company Size
51-200 employees
Headquarters
Walnut Creek, California
Year Founded
2015
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