Job Description

Level Experienced Job Location MSO Ortho Rhode Island Warwick - Warwick, RI 02886 Position Type Full Time Education Level High School or Equivalent Travel Percentage Some travel between company locations Job Shift Day Job Category Health Care

Title: Clinical Staff Coordinator

Reports to: Melanie Pare

Location – onsite/hybrid: Onsite

Hours: 8:00am – 4:30pm

Who we are: 

Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most – patient care. Headquartered in Stamford, Connecticut, the Spire network spans the Northeast with more than 165 physicians, 1,800 employees, 285 other clinical providers and 40 locations in New York, Connecticut, Rhode Island and Massachusetts.

Ortho Rhode Island is a world-class group of talented providers and professionals, all working together to offer value and quality in everything we do. Each Ortho Rhode Island team member is dedicated to thinking like a patient, and to offering the best experience in our industry, driven by our core values: delivering on our word, respecting each other, innovating in orthopedics, valuing every individual, and engaging our community.

What you’ll do: 

The Clinical Staff Coordinator will perform administrative tasks in an office setting providing support to our Clinical Team and reporting directly to our Manager of Clinical Operations. The Clinical Staff Coordinator will emphasize highly personalized care and help patients surpass barriers to healthcare by improving the patient/provider relationship and will be expected to contribute to our vision, purpose, and DRIVE values.

The Clinical Staff Coordinator will be supporting the Clinical team in information management, analytics, team communication, inventory control, injection management and allocation, special projects, clinical schedule management as well as project management.

Responsibilities/Duties:

• Work closely with the Manager of Clinical Operations to organize and develop processes to administer Clinic objectives.

• Organize and prepare for meetings, including gathering documents and attending meetings when appropriate.

• Liaison to patients, clinical team, and other internal and external departments to ensure seamless information and care delivery.

• Provides information to callers or routes calls to appropriate personnel, takes messages when appropriate, and relays information in a confidential, accurate, timely and professional manner.

• Manages Inventory Control Systems and record-keeping.

• Manages HA Injection Control Systems, allocations, and record-keeping.

• Manage email and communication tasks as assigned.

• Manage clinical data and metric collection

• Runs reports from data systems as requested by Manager of Clinical Operations.

• Communicate all pertinent information and documentation to appropriate team members in a timely manner as directed.

• Collaborates with Clinical Manager in developing and crafting Clinic SOPs, process, and protocols for dissemination to the team.

• Assist in developing project plans to capture Clinical KPIs

• Compliance with HIPAA and OSHA regulations and all other duties as may be assigned.

• Assist with processing payroll, including tracking PTO requests, updating timecards, and monitoring attendance accuracy.

• Assist with new hires to include resume tracking, phone screens, onboarding, uniform ordering and maintaining employee files.

• Assist with inventory management, including receiving, reporting usages, inventory counts and ordering as needed.

Qualifications

Who you are:

Qualifications:

• Excellent computer/administrative organizational skills

• EMR Systems

• Practice Management System

• Microsoft Suite (including Outlook, Word, Excel, Calendar, Teams)

• Phone Software

• Keen attention to detail

• Proficient in Excel

• Embracing ORI’s mission and vision through friendly and patient-oriented service

• Demonstrate excellent teamwork, organizational, and communication skills

• Adheres to processes, while looking for opportunities for innovation and improvement

• critical thinking skills and deliberate in decision making

• Able to work at a fast pace, while demonstrating patience with patients

• Pro-Active, Self-Starter

• Familiarity and follow through with all HIPAA compliance

• Self-motivated, showing initiative to tackle critical issues, problems, and tasks

• High School Diploma or equivalent

• Any combination of education, training, and experience that demonstrates the ability to perform the duties of the position.

• Experience with Electronic Medical Records

What we offer:

• Excellent growth and advancement opportunities 

• Dynamic environment 

• Access to a diverse network of practitioners 

• Broad infrastructure of tools and programs to enhance the employee experience    

• Competitive Compensation 

• Generous PTO  

• Benefits package: health, dental, vision, 401(k), etc. 

We are an equal-opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances (referred to as “protected characteristics”).