Job Description

As a result of company growth, the Orthopedic Institute of Wisconsin (OIW) is seeking an dynamic and experienced Clinical Site Supervisor to join the team at our 27th Street location in Franklin, WI.

The Clinical Site Supervisor provides day‑to‑day leadership and operational oversight of the Clinical site 5 days per week Monday through Friday. They will maintain efficient and smooth operations of the office. Under the direction of the Director of Clinical Operations, this role ensures that team members perform their responsibilities accurately and in alignment with organizational standards.

Established in 1985, the Orthopedic Institute of Wisconsin is a nationally recognized leader, practicing pioneering techniques of diagnosis and treatment of orthopedic injuries maximizing each patient's potential for a full recovery and return to their daily lives. With our employees at the heart of everything we do, we are committed to providing an inclusive and supportive environment where every team member feels valued, empowered, and inspired to make a difference.

Primary Responsibilities:

• Plans, leads, organizes, and controls site non-exempt staff assigned to them from a traditional supervisory approach.
• Approves all forms of time off, PTO, as well as all administrative functions relating to attendance, discipline, and other UKG related administrative responsibilities.
• Administers employees development, discipline, employee relations, and conflict management resolution protocols in conjunction with the Director of Clinical Operation and the Human Resources function as needed.
• Responsible for conducted employee Performance Evaluations, coaching, and counselling for employee development purposes.
• Maintains physical space, ensuring a safe, neat, clean, and functional environment
• Receives, manages, and processes work order requests; ensures problems are resolved quickly
• Acts as liaison between employees and any outside contractors needed to resolve specialized problems
• Drafts and implements preventive maintenance schedules for buildings and equipment
• Ensures safety standards are followed throughout facility
• Applies, or assists with application for required environmental permits
• Maintains inventory of supplies; reorders as needed
• Auditing in conjunction with Service Lead Coordinator
• May spend up to 50% of their time on other duties or 100% of their time as directed by the Director of Clinical Operations solely to this position.
• Performs other related duties as assigned.

QUALIFICATION REQUIREMENTS:

Education/Certification:

• High School graduate or GED required
• Associate’s degree in Healthcare Administration, Business, Accounting, or related field (Preferred)

Experience:

• Five (5) years experience as a Lead or Supervisor in a physician office business office
• Experience in a small practice environment strongly preferred

• Excellent verbal and written communication skills
• Proficient in Microsoft Office Suite or related software necessary to create and maintain reports and logs
• Excellent organizational skills and attention to detail
• Ability to perform well in a fast-paced environment
• At least two years of related experience required

PHYSICAL / MENTAL DEMANDS:
• Continuous computer use
• Prolonged periods of sitting
• Frequent use of telephone and smart devices
• Repetitive grasping and hand manipulation
• Continuous verbal communication
• Occasional reaching, walking, squatting, bending, kneeling, twisting, and climbing
• Occasional lifting, carrying, pushing, or pulling up to 25 lbs.
• Occasional exposure to confined, noisy, or dusty environments
• Ability to memorize and retain instructions
• Ability to read and interpret detailed information
• Mental competency
• Physical accommodations will be provided when necessary and feasible

• ENVIRONMENTAL / WORKING CONDITIONS:
  Typical busy office environment with extensive telephone communication. The above statements describe the general nature and level of work performed in this role. Responsibilities, knowledge, skills, abilities, and working conditions may evolve based on operational needs.
• DISCLAIMER:
  This job description is not intended to provide a comprehensive list of all duties or responsibilities. Additional tasks may be assigned at any time with or without notice.
• By accepting employment with OIW | Surgery Partners, I acknowledge and agree to the responsibilities and expectations described above.
• As part of my employment with OIW | Surgery Partners, I understand and agree to be held accountable to the above listed descriptions and responsibilities.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person