Job Description

WESTSIDE IS LOOKING FOR AN OFFICE MANAGER TO LEAD THE BEAR TEAM!

JOIN THE TEAM THAT MAKES A DIFFERENCE IN YOUR COMMUNITY!

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Clinical Site Office Manager directly supervises and coordinates the activities of clinical and administrative support workers. The Clinical Site Office Manager’s goals are to ensure a positive patient experience, continuing Joint Commission readiness and a positive working environment for employees.

Since opening our doors in 1988, Westside has been driven by our mission to improve the health of our communities by providing equal access to quality healthcare. With 240 team members, five health centers, one mobile health unit and over 27,000 patients all across Delaware, Westside is committed to improving health, one patient, one family, one community at a time.

WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME

A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors. Our Mission: To improve the health of our communities by providing equal access to quality healthcareOur Vision: Achieve health access for allOur Values:

• Compassion: Lead with compassion
• Service: Serve with humility
• Excellence: Be exceptional
• Empowerment: Empower all people

OUR BENEFITS: Our benefit package includes medical insurance (two plans to choose from), dental insurance (through Guardian Dental), vision insurance, life insurance paid by Westside with the option to purchase more paid, short-term disability paid for by Westside, long term disability paid by the employee, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

Responsibilities of the Clinical Site Office Manager:

1. As applicable, supervise the work of the Assistant Clinical Site Office Manager, medical receptionists, and medical assistants, working with the Human Resources Department to recruit, screen, hire, orient, train, direct and monitor work, provide ongoing performance feedback and formal performance evaluations, implement corrective actions and make employment termination decisions
2. Ensure that staff adhere to customer service, quality, safety and patient confidentiality standards, deadlines, and procedures, correcting errors or problems
3. Resolve patient complaints and answer patients’ questions regarding policies and procedures
4. Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes
5. Monitor and enforce employees’ participation in and completion of training assignments (including but not limited to Healthstream training)
6. Prepare and review records or reports pertaining to activities such as production and payroll to verify details, monitor work activities, or evaluate performance
7. Interpret and communicate work procedures and company policies to staff
8. With the assistance of the Human Resources Department, create and implement performance improvement plans and corrective actions as needed
9. Maintain records pertaining to inventory, personnel, orders, supplies and machine maintenance
10. Monitor inventory levels and requisition or purchase supplies as needed
11. Manage the physical facility, monitoring and coordinating building and medical equipment repairs, maintenance and cleanliness
12. Attend and participate in meetings as requested
13. Coordinate with clinical staff to address scheduling or patient interaction issues
14. Track office keys and other office property

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS:

1. High school diploma or GED
2. Post-secondary education in business, finance and/or healthcare
3. One year of clinical work experience in the healthcare industry as a medical assistant or in another clinical role
4. Five years of supervisory experience
5. Experience with Microsoft Outlook, Word, Excel and PowerPoint