Job Description

• Full Time, Permanent position
• Hybrid role based in our City Centre offices

What we offer

We have embraced a hybrid working model for most of our positions, which means that you can enjoy a balanced approach of working from home for part of the week and working from the office for the remainder of the week.

We offer a comprehensive benefits package including competitive salaries and bonuses, robust Learning and Development support, excellent Defined Contribution pension and comprehensive Wellbeing initiatives and support to name but a few.

Further details on our benefits package can be accessed here Benefits (life-careers.com)

At Irish Life, our purpose is to help people build better futures. Our company values shape everything we do and underpin our vision of being the driving force behind Ireland’s financial, physical, and mental well-being.

We believe in doing the right thing—acting with integrity and making fair, responsible decisions. We aim high, setting ambitious goals and find better ways to innovate and improve. Our customers are at the heart of everything we do and we are dedicated to understanding their needs and exceeding their expectations. Achieving this is only possible when we work best together—in a supportive, collaborative environment where every idea and contribution is valued.

Irish Life Health is seeking to appoint a Clinical Services Vendor Specialist for our Clinical Services management team.

Reporting to the Senior Manager Clinical Services, the Clinical Services Vendor Specialist will be responsible for the end-to-end management of our 3rd party service partners. In this exciting and diverse role, you will work closely with new clinical service providers, , to assist with service development. You will have the opportunity to grow your career, enhance your existing skills, and gain exposure to other aspects of the business.

The primary focus of this role will include supporting on project development, contract negotiations, ongoing relationship management and monitoring of the provision of quality, appropriate and innovative services to ILH members. The successful candidate will have a strong commercial focus / good business and financial acumen, experience in negotiations and will be able to demonstrate an ability to work on their own initiative.

What you will help us to achieve

The key responsibilities of the role will include:

• Work with the clinical and proposition team on the development of new services including RFI process, due diligence and risk management.
• Daily proactive contract management of service levels and contractual obligations with all third-party providers.
• Liaising with clinical third-party provider queries.
• Working closely with the Senior Manager Clinical Services in negotiations, meeting preparations and planning of contracts.
• Working on ad hoc problems and service issues as they arise and closing to a satisfactory standard.
• Ensuring the reporting of monthly activity, service performance, tracking invoice payments and responding to member queries are completed on time.
• Ensuring invoices from providers are paid in line with payment terms.
• Oversee contract governance and build strong cross functional working relationships with key business stakeholders such as IT, Claims Operations, Propositions and Risk and Compliance functions.
• Leading provider governance meetings as required and ensuring good follow through on follow up actions etc.
• Ensuring risk management and business continuity plans are completed for providers.
• Complete regular audit on all clinical service providers.
• Managing Operations and Quarterly Business Reviews with providers and ensuring operation items are raised and managed through to resolution.
• Review of complaints/feedback logs and highlighting service issues to be addressed.
• Contract onboarding of new providers.

What you will need to be successful in the role

The ideal candidate would have:

• A relevant specialist third level qualification.
• Good financial experience, with at least 2 years or more in a similar role, preferably in a Private Hospital or Private Medical Insurer.
• A strong commercial focus and excellent business acumen.
• A proven track record in establishing a rapport and trust that facilitates an open dialogue that will ultimately lead to more efficient and transparent negotiation process.
• Ability to negotiate in a fast moving and pressure situation.
• Strong understanding of the health industry.
• Flexibility to attend occasional onsite meetings.
• A passion for delivering excellent customer service and improving the member experience.

The following skills:

• Excellent communication and negotiating skills
• Strong numerical capability
• Medical provider knowledge
• Proven leadership/interpersonal skills
• Attention to detail and good follow through
• Highly motivated

About us

Irish Life is one of Ireland’s largest financial institutions with a presence across a range of financial services markets and over 1.5 million customers. For over 80 years, we’ve been helping people to look after their life insurance, pension and investment needs, and more recently through Irish Life Health, their health insurance.

Irish Life Health provides Health Insurance to over 500,000 people across Ireland both directly and through Corporate schemes. Our Vision is to help people live healthier lives and we focus on providing access to healthcare solutions that will help our customers do this.

This includes offering services like 24/7 Digital Doctor; access to counsellors through our Healthy Minds programme and expert Physio support for acute back or neck pain across all of our Plans.

The company reserves the right to draw up a shortlist as part of the selection process. Where Agency assistance is required the Irish Life Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Irish Life by Recruitment Agencies will not be accepted for this role.

Irish Life is proud to be an Equal Opportunities employer. We have created an environment of inclusion and growth to help people achieve their potential, to ensure they can bring their whole selves to work and to feel valued. We celebrate diversity of thought and perspective and want all of our employees to feel valued, respected and supported.

We have built a culture that promotes equality and inclusion for all of our current and future employees and strive to ensure that our behaviours, processes and practices are aligned to this culture.

If you require any accommodations during the recruitment process please contact lifecareers@irishlife.ie and we will be delighted to ensure you are fully supported to be your best.

Irish Life Health supports Equal Opportunity and is regulated by the Central Bank of Ireland.