Job Description

Clinical Services Specialist

The Opportunity

Join our dynamic APAC team as a Clinical
Services Specialist! In this impactful role, you will champion Permobil's
extensive range of assistive technologies, delivering exceptional clinical
services that empower our diverse customer base. Your responsibilities will
include developing and implementing innovative clinical training programs,
providing expert education, and offering guidance on optimal usage. You’ll also
play a crucial role in funding support and research initiatives. This position
is designed to support not only our dedicated staff but also a wide array of
stakeholders, from prescribing allied health professionals to dealers, end
users, and caregivers. This role is ideally based in Australia or New Zealand.

About Us

At Permobil, we prioritize the people who use our products above all
else. Our mission is to innovate for individuals, creating advanced assistive
solutions that enhance the lives of people living with disabilities. Our
dedicated teams tirelessly work to achieve this goal, whether they are
designing a new wheelchair, testing seating cushions, or supporting therapists.
Our unwavering focus on the end user drives us to push the boundaries of
technology and our own ingenuity in pursuit of innovations that improve the
quality of life for our users. Just as our users' needs constantly evolve, we
continuously tailor our Permobil products to meet their day-to-day reality.

Key Responsibilities

• Assessment of
  Permobil product performance against user and customer requirements in
  real world application of home and work environments.
• Work with
  clinical education colleagues and other allied health professionals to
  broaden their existing skillset and knowledge regarding prescribing
  complex assistive technology, to meet clinical outcomes.
• Assessment of
  Permobil user needs and aptitudes via clinical observation and field
  assessment.
• Assist in
  developing clinical education modules that can be delivered by self
  and others directly, and by others via different modes (direct, on-line,
  webinars).
• Work closely
  with sales teams across the region to assist in achieving goals, building
  networks and relationships
• Able to
  organize and facilitate events
• Provide
  clinical advice relevant to Permobil products and equipment, to staff,
  sales team, dealers, users and carers.
• Prrovide
  support and education to clinicians for AT funding applications
• Assist in the
  development of clinical collateral including, but not limited to blogs,
  handouts, brochures, clinical assets and other material
• Contribution
  to projects across the region and globally as required
• Preparation
  of submissions to major significant conferences
• Identify case
  studies across portfolios and the region to be used in clinical content
• Identify
  facilitates and organisation throughout the region where clinical and
  research collaboration could occur
• Identify and
  build relationships with clinical teams
• Identify and
  build relationships with universities and foster relationships
• Ability to
  travel domestically and internationally
• Ability to
  work autonomously but also as part of a team
• Any other
  duties that are required.

Required Knowledge & Experience

• Tertiary
  qualification as an Occupational Therapist or Physiotherapist with current
  professional registration in Australia (or eligible for registration)
• Solid
  post-graduate clinical experience in complex rehabilitation, including
  powered mobility, seating and positioning, and pressure injury prevention.
• Demonstrated
  experience providing clinical education and mentoring to therapists and/or
  dealers (workshops, in-services, presentations or similar).
• Strong
  clinical reasoning and evidence-based practice, with the ability to
  translate complex concepts into practical, real-world recommendations.
• Excellent
  communication skills (written and verbal) and confidence presenting to
  groups of clinicians and other stakeholders.
• Comfort
  working autonomously, prioritising workload and managing multiple projects
  across the APAC region in a fast-paced environment.
• Alignment
  with Permobil’s values and a clear commitment to person-centred,
  outcomes-focused practice.
• Experience
  working with users with complex wheelchair and seating needs for at least
  5+ years
• Experience in
  advocating for UED users and applying for funding
• Ability to
  accommodate differences in culture and language
• Exhibited
  confidence with presentation software
• Frequent
  customer and therapist contact
• High level of
  detail and accuracy
• High level of
  communication skills internally and externally
• Specialist
  industry product knowledge
• Comfortable
  facilitating Clinical and Scientific presentations
• Ability to
  teach co-workers and outside organisations the skills in prescribing
  complex assistive technology
• Confident is
  using a variety of Microsoft computer programs
  

Significant
External Relationships

• Existing
  dealer network throughout the region
• Key
  prescribers, opinion leaders and influencers
• Potential end
  users who contact Permobil directly seeking advice
• Conference
  organisers developing educational components
• Professional
  organisations facilitating education in our key market sectors
• Online
  education providers and University Department Heads of Occupational
  Therapy and Physiotherapy.
  

The ideal candidate will be delivering high-quality clinical support and
education across APAC, collaborating closely with Sales, Marketing and Global
Clinical teams, and representing Permobil professionally with clinicians, end
users and key partners

Employee
Benefits

• Enjoy
  Birthday Leave on your special day.
• Opportunity
  for a Volunteer Day to give back to the community.
• Access to an
  Employee Assistance Program (EAP) for personal and professional
  well-being.
• Learning
  & Development training opportunities.

For additional information about the position, please contact the Director Clinical Services, Tilly Brook, Tilly.Brook@permobil.com
For information about the recruitment process, please contact the recruiter, Bennett Saravana, bennett.saravana@permobil.com

For more information regarding Permobil, please visit our website https://www.permobil.com/en-au.

If you’re interested and excited about the possibility of being part of
Permobil, we encourage you to submit a resume and cover letter highlighting
your suitability for this role.