The Clinical Services Manager (CSM) will work in conjunction with the Territory Managers (TM), Customer Care and Inside Sales teams to meet the commercial and clinical needs in their State for the purpose of commencing patients on the Omnipod Insulin Management system, increasing referrals and sustaining patients on product
Job Title: Clinical Services Manager
Sales Manager/Supervisor: State Sales Lead
Status: Field Training Position
The Clinical Services Manager (CSM) will work in conjunction with the Territory Managers (TM), Customer Care and Inside Sales teams to meet the commercial and clinical needs in their State for the purpose of commencing patients on the Omnipod Insulin Management system, increasing referrals and sustaining patients on product
Responsibilities:
• Promotes the benefits of insulin pump therapy and sells the Omnipod Insulin Management System to providers and patients in group and/or individual sessions or as a continuing education offering increasing Omnipod adoption in accounts. Partner with accounts to ensure Omnipod is offered as a 1st choice alternative to MDI
• Work with TMs to achieve/exceed NCS Targets for the Territory/State
• Manages patient training with clinics and is able to conduct patient training based on business needs of territory and timeliness of training
• Working with the TMs to implement Sales & Marketing plans at a Territory/State level
• Works in conjunction with Sales, Customer Care and Inside sales to achieve sales goals
• Ability to explain the patient pathway on how to access Omnipod through private and subscription pathways
• Assists with events such as pump clinics, pump support groups, info sessions, in-the office educational events, patient info nights, vendor days, etc
• Support target accounts, new and existing accounts and diabetes marketplace partnerships
• Builds loyalty & trust by delivering meaningful clinical education and value-based discussions
• Records calls in Salesforce
• Assists with providing regular product demos to patients in person and virtually
•Facilitates product training/certification for new and existing Endocrinologists, Nurse Practitioners (NP) and Certified Pod Trainers (CPT) as required
• Provides field feedback/intel to TM and State Sales Lead on field-based training of customers and HCPs
• Ability to perform administrative duties
• Manages boot stock ordering and event planning with Marketing
• Perform other duties as assigned
Education and Experience
Minimum Requirements:
• Current professional credentials and/or certifications are mandatory: i.e. Certified Diabetes Educator (CDE), Accredited Practicing Dietitian (APD) or Registered Nurse (RN), or Science specialties
• Prior industry/commercial experience strongly preferred. (Minimum of 2 years of experience)
• Professional and polished presentation skills
• Strong interpersonal communications, both oral and written
• Ability to work Independently, needs minimal direction; extremely flexible and with good business acumen
• Credibility and contacts within the diabetes community
• Proficiency with computers
Other requirements :
• Valid driver’s license required
• This position requires business travel by car or air throughout Queensland
• Must reside within Brisbane region
• Overnight travel will be required. (2 – 5 Days per month)
Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.
We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!
Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Omnipod products are offered in 25 countries around the globe.
HIRING SCAM ALERT
Recently, individuals impersonating Insulet Human Resources members have offered fraudulent interviews and job offers to unsuspecting candidates. To help protect you from these scam artists, please be aware that:
• Insulet will never interview a candidate over RingCentral, similar messaging apps or social media (i.e. Google Hangouts, WhatsApp, Facebook Messenger, etc.), or via text message.
• Insulet will never send a company check or ask an applicant to pay a fee or purchase at home work/training materials in connection with an application for employment.
• Insulet will never provide excess money to an applicant and ask the applicant to write a check for repayment.
If you have any doubt about a job offer or any other communication purporting to come from Insulet, please reach out to us directly at 978-600-7000.
If you receive any type of communication on behalf of Insulet that seems inappropriate or suspicious, please report this activity to: www.iC3.gov or www.stopfraud.gov.
