Job Description

Posting number: 202600255

Department: Community Health Services - CHS

Job classification: Clinical Services Clerk I

Posting type: Open

Categories: Clerical & Data Entry, Health Services, Public Health, Customer Service, Community and Social Services, Health Care Support, Office and Administrative Support, Medical

Under direct supervision, performs clerical duties for clinical services that include some or all of the following functional areas: medical reception, determining eligibility, appointment scheduling, specialty referrals, and medical records.

Examples of duties

• Checking patients in and out of the health center and collection of fees with reconciliation.
• Obtains eligibility, patient information, and insurance verification.
• Answers telephones, schedules appointments, and processes messages.
• Processing specialty referrals; and filing documents into the electronic health record.
• Performs other job-related duties as assigned.

Qualifications

Education:
High school diploma or equivalent.

Experience:
A minimum of one (1) year of general office experience, preferably in a medical office setting.

Additional Requirements:
Must possess a valid Arizona driver’s license.
Must possess a current fingerprint clearance card Issued by the Arizona Department of Public Safety.

Supplemental information

Required Knowledge, Skills, and Abilities:
Knowledge of:

• Electronic practice management system, medical records management, and medical terminology.
• Business English, spelling, grammar, punctuation, and composition.
• Clerical office practices and procedures.
• Research techniques and report writing.
• Current Microsoft Office software.
• Filing and recordkeeping.
  
  

Skill in:

• Customer service.
• Communicating effectively verbally and in writing and communicating orally in a face-to-face setting and by telephone with public and employees.
• Establishing and maintaining effective working relationships with employees, other agencies, and the public.
• Organization and adherence to detail.
  
  

Ability to:

• Achieve a high level of competence with the electronic practice management and health record systems.
• Abide by all Yavapai County Policies and HIPAA guidelines.
• Participate in Quality Improvement Program
• Respond to community emergencies with a public health consequence according to YCCHS Emergency Response Plan.
• Develop and maintain effective working relationships with associates, employees of other departments, representatives of other organizations, County officials, and the public.
• Keep management informed of key operating issues affecting the department.
• Remain current in knowledge required to perform assigned duties.
• Handle confidential matters and maintain discretion always.
• Act with courtesy, tact, and diplomacy.
  
  

Work Environment:
The work environment is associated with an office. The work area is adequately lighted, heated or cooled and ventilated.

Physical Requirements:
Ability to sit or stand for extended periods of time. Sufficient vision to read printed materials and a computer screen; hearing and speech ability to communicate effective in-person and telephonically. Capable of frequent repetitive movement of arms, fingers, and wrists. Ability to lift up to 30 pounds.

Additional Job Information:
FLSA: Non-Exempt
Grade: 1
Classification: Classified
Safety Sensitive: No