Job Description

Job Location: Springmoor Life Care Retirement Community - Raleigh, NC 27615Education
Level: High School
Travel Percentage: None
Job Shift: Day / Alternating Weekends
Job Category: Health CareAt Springmoor, we believe supporting our employees enables exceptional care for our residents.  We provide opportunities to grow, contribute to work that truly matters, and build a rewarding career while serving residents with dignity and excellence.
Springmoor is a nationally accredited, not-for-profit retirement community located in Northwest Raleigh.  We offer an active, engaging lifestyle for our residents while promoting dignity, security, and peace of mind.  Nestled on a beautiful 42-acre wooded campus, Springmoor provides a full continuum of care and a supportive, mission-driven workplace.
If you are passionate about positively influencing the lives of residents every day and value excellence, compassion, and teamwork, we invite you to explore a career with Springmoor.
Responsibilities:
- Promote and maintain positive public relations with residents, families, visitors, and staff.
- Assess resident needs through visual observation and verbal communication.
- Communicate effectively and professionally with residents, families, visitors, and staff.
- Refer all complaints, concerns, and messages to the appropriate staff member or management team in a timely manner.
- Assist the Medical Records Department with filing, scanning, attaching documents in the EMR, and conducting EMR audits.
- Conduct annual census profile audits and complete required reporting sheets.
- Conduct MOST form audits and complete required reporting sheets.
- Conduct monthly provider visit audits and annual wellness visit audits, including required reporting sheets.
- Conduct monthly EMR chart audits and complete reporting sheets.
- Charge and issue medical, incontinence, and supplemental supplies using the Orbits billing system.
- Assist with providing product samples and processing one-time supply orders for residents and families, as requested.
- Answer clinic phones, transfer calls appropriately, and take accurate messages for clinic nursing staff.
- Add appointments to provider schedules as requested.
- Process 911 and emergency room documentation for community calls.
- Utilize the paging system to summon nursing staff, including CNAs, during emergency codes (Red, Blue, Green, Yellow).
- Create detailed Maintenance, Housekeeping, IT, and Central Supply work orders; assign to the appropriate department; and follow up within a reasonable timeframe to ensure completion.
- Maintain cleanliness and organization of the clinic lobby, waiting areas, exam rooms, treatment rooms, and chart room.
- Stock clinic exam rooms, treatment rooms, and lab rooms with appropriate supplies.
- Change sharps containers and linen bins according to safety guidelines.
- Deliver 7-day medication packs to Independent Living resident locations.
- Perform additional duties as assigned by the Healthcare Services Manager or Outpatient Clinic Coordinator.
- Maintain familiarity with and adhere to all Springmoor policies, procedures, task lists, and guidelines.
- Read, understand, and comply with the Springmoor Inclement Weather Plan and Fire Safety Plan.
- Undergo a 90-day introductory evaluation and annual performance evaluations conducted by the Healthcare Services Manager, based on compliance with Springmoor policies and job performance.
Holiday Pay
- Part-Time Employees:
- Employees who work on a recognized holiday are paid at 1.5 times their regular rate.

QualificationsAnswer and transfer telephone calls and provide clerical and administrative support to Clinic Nursing Staff. Maintain provider schedules for all community and Stewart Health Center residents. Maintain resident clinic medical records by collecting, scanning, filing, thinning, and auditing documentation.