Job Description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Performs a multitude of receptionist duties upon greeting patients that arrive for diagnostic testing. Good customer service skills, organizational abilities, prioritizing and patience are key elements necessary for providing clerical support for the department, in a fast paced setting.

Job Description:

ESSENTIAL FUNCTIONS

Roles and Responsibilities

• Greets patients in a courteous and helpful manner. Verifies patient identification.
• Provides patients with instructions for signatures and changing rooms, as needed.
• Informs patients of waiting areas and waiting times if applicable.
• Answers patient questions to the best of their ability or seeks assistance to assure satisfactory answer.
• Answers incoming phone calls in courteous and helpful manner. Takes an accurate message and provides follow-up as needed.
• Accurately and quickly comprehends all types of requests.
• Assembles and prepares patient information to assure accuracy of documentation and presence of radiology request. Accurately inputs required information into computer order entry fields.
• Responds to customers’ (patient, physician, offices, families) questions in a timely manner and provides assistance as needed to maximize customer satisfaction.
• Communicates related concerns or issues to appropriate staff individual(s).
• Assist in film/report loan requests and retrieval as necessary.
• Demonstrates ability to reprint patient exams to include film, CD and paper media.
• ABN functions (i.e. selecting appropriate ICD 9 code or seeks assistance)
• Scans orders into PACS system
• Obtain necessary billing information.
• Organizes documentation and paperwork for future needs and assists with intra-departmental communications. Assumes responsibility when needed to coordinate open shift coverage due to sick calls, etc.
• Matches patient identification with correct patient in Meditech
• Procures replacement patient orders which are missing/incorrect
• Knowledge of registration function to complete when patient registration is closed (If warranted, as determined by clerical supervisor, cross-training maybe required to perform this function)
• Schedules of biopsy procedures (If warranted, as determined by clerical supervisor, cross-training maybe required to perform this function)
• Provides coverage at satellite imaging offices as scheduled. (If warranted, as determined by clerical supervisor, cross-training maybe required to perform this function)
• Competently uses all required software and equipment
• Displays tact and courtesy in high anxiety situations and remains calm and collected
• Maintains high level of energy and enthusiasm for work. Demonstrates the ability to work as a team player Exercises initiative seeking additional tasks from supervisor or coworkers when time permits.
• Other Duties as Assigned Completes other duties as assigned

ORGANIZATIONAL EXPECTATIONS

STRATEGIES FOR PATIENT SATISFACTION

The following Strategies for Patient Satisfaction define job performance and patient satisfaction expectations for every AJH employee. We expect that every employee recognizes that his/her job performance, including personal interactions with patients, has a direct impact on patient satisfaction and the reputation of Anna Jaques. In being held accountable for meeting these standards, our employees will ensure outstanding service to our patients and their families and reinforce our commitment to providing the highest quality patient care to the community.

Attitude

Our patients' most basic expectation is to be treated with courtesy and respect. This commitment is reflected in our attitude and our behavior.

Appearance

We will take pride in our facility and do our part to maintain an uncluttered and litter-free workplace, with no taped or handwritten signs. We will also consider our patients expectations in how we present ourselves

Caring About Patient's Concerns and Worries

Communication to patients should be delivered with courtesy and care. Close attention is given to both verbal and nonverbal messages and to listening attentively to our patients in order to fully understand their needs, and sympathize with them.

Commitment to Each Other

Providing quality patient care requires the efforts of many different employees, representing every department of the hospital. Each member of the Anna Jaques Hospital team deserves respect from his/her coworkers. Never blame another department or co-worker to a patient.

Patient Waiting

We will always keep our patients frequently and honestly informed of delays and make them as comfortable as possible while they wait.

Confidentiality

We will ensure our patients' right to privacy. We will treat all patient information as confidential. Discussion of patient matters will be restricted to appropriate situations and locations.

Safety Awareness

It is the responsibility of all employees to do their best to ensure a safe and accident-free environment for patients, their families, and fellow employees.

Sense of Ownership

The reputation of Anna Jaques Hospital depends on each employee, and I will do my part

PATIENT SAFETY

Incorporates Patient Safety Goals in daily work and identifies and reports safety issues to supervisor, Patient Safety Hotline, and/or through the incident reporting process. Supports a culture of patient safety by educating patients and families on the care they are receiving, encouraging them to voice their concerns and informs them how to report related issues.

ATTENDANCE & PUNCTUALITY

Adheres to the hospital's policies and procedures regarding absences and tardiness. Provides adequate notice when calling out sick and requesting time off

Arrives and departs from work at appropriate time.

LEADERSHIP CAPABILITIES

At times and when directed, may provide guidance and support to others while acting as a resource, trainer and/or preceptor.

JOB REQUIREMENTS

Required Skills Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Reasonable accommodations may be made to enable the individual to perform the essential functions.

Communication:

Must possess verbal and written skills to communicate effectively and courteously with a diverse group of professional and non-professional members of the health care team, patients and family/significant others.

Proficiency in Microsoft Word, Excel, and Outlook applications. Familiarity with Meditech registration module, Microsoft PowerPoint and Access a plus.

Minimum Education

Must be a high school graduate.

Minimum Work Experience

Previous secretarial experience, preferably in a health care setting.

FUNCTIONAL DEMANDS

Physical Demands

Moderate standing, bending, and walking are required.

Work Environment

Office environment, with regular interruptions.

Age-Specific Criteria

Non-patient care provider

Pay Range:

$19.05 - $25.64

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled