Job Description

Full time (40 hours weekly)

Monday-Friday

Dayshift

Weekend and holiday rotation

General Summary

Functions in a lead role, providing liaison between applicable scheduling staff and leaders. Serves as a resource for the scheduling staff. Provides assistance with scheduling coordination and clinical guidance in accordance with prioritizing patient care needs. Also performs the functions as a scheduler as needed.

Duties and Responsibilities

Remote Work Capable

Essential Functions:

• Works collaboratively with scheduling leadership to provide support and guidance to scheduling staff; triaging clinical needs and patient acuity; ensure processes and standard work is followed by scheduling staff.
• Serves as a clinical resource for scheduling team to assist with problem solving and guidance of workflows.
• Able to coach the team and assess to ensure timely patient care needs are met, continuity of care is occurring and clinician's schedules are filled to capacity.
• Assists scheduling leadership with data collection and reports as needed.
• Provides support to the scheduling leadership with payroll entry and other administrative tasks as assigned.
• Answers incoming calls via centralized phone queue with exceptional customer service skills. Manages the needs of each patient appropriately with the ability to triage patient needs using clinical knowledge.
• Schedules appropriate appointment within established parameters by determining the needs of the patient.
• Answers telephones, routes callers, takes messages, and provides routine information to callers.
• Conducts patient interview over phone to obtain accurate patient information. Understands patient insurance information and correctly enters that information into the EHR system.
• Provides guidance and clinical support if needed at time of initial telephone contact with patients and schedules initial visit.
• Provides referral information in the event the requested service or appointment is not available in an adequate timeframe. Able to use clinical skills to determine urgency of patients.
• Prioritizes patient care needs from multitude of notifications as they come in, schedules initial visits and re-visits in order of patient acuity and urgency.

Common Expectations:

• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
• Maintains professional growth and development. Maintains and follows established policies and procedures, standard work, objectives, quality assessment, safety, environmental and infection control standards.
• Keeps up to date with technology and applies knowledge to the job.

Qualifications

Minimum Education:

• Certificate Program Post High School Vocational/Specialized Training. Required

Work Experience:

• 1 year Experience in clinical setting. Required

Licenses:

• Licensed Practical Nurse Upon Hire Required or
• Licensed Practical Nurse Multi State License Upon Hire Required or
• Licensed Physical Therapist Assistant Upon Hire Required or
• Certified Occupational Therapy Assistant Upon Hire Required and
• Basic Life Support Upon Hire Required

Courses and Training:

• Medical Terminology Upon Hire Required

Knowledge, Skills, and Abilities:

• Demonstrated clinical, interpersonal, and communication skills.
• Analytical abilities.
• Ability to operate standard office equipment such as computers, calculators and photocopier.
• Community services and/or other physician support systems.
• Knowledge of EPIC.
• Knowledge of insurance.
• Ability to plan according to patient needs, utilizing clinical problem solving approach.
• Ability to work independently.

Benefits Offered:

• Comprehensive health benefits
• Retirement savings plan
• Paid time off (PTO)
• Education assistance
• Financial education and support, including DailyPay
• Expanded Paid Parental Leave

For additional details: Benefits & Incentives | WellSpan Careers (joinwellspan.org)