Job Description

Full-Time Clinical Scheduling Coordinator | Monday-Friday 8:00am-4:30pm

The Clinical Quality Coordinator (CQC) supports the clinical team by providing Scheduling support, coordinating resident care and services, monitoring departmental data, and ensuring documentation compliance. The Clinical Quality Coordinator engages with residents, families, and providers to identify opportunities that will enhance person-centered plans of care and promote satisfaction.

About Us:

Join Ecumen, a leading nonprofit senior living provider committed to advocating for older adults through exceptional housing, compassionate healthcare, and innovative services. With over 160 years of experience, we proudly rank as Minnesota’s 8th largest senior living organization. Be part of a team that makes a meaningful impact, supporting our mission to serve older adults, while fostering inclusivity and belonging in everything we do.

The targeted pay range for this job is $26.00 - $30 per hour.

Ecumen considers a variety of factors when determining new hire pay including experience, qualifications, and, when applicable, certifications, licenses, and education.

Ecumen offers a benefits package based on the number of hours you are regularly scheduled to work including paid time off for Sick & Safe time, an Employee Assistance Program, other well-being resources Learn more at https://www.ecumen.org/find-a-career/benefits/

Essential Job Responsibilities:

1. Acts as the primary scheduler for the Assisted Living and Memory Care Team
2. Assists the Clinical Director/Director of Nursing to manage administrative functions of the department including monitoring metrics, auditing for documentation consistency, filing records, and assisting with contract coordination. Stays up to date with policies and procedures, follows standard operating procedures and consistently uses Ecumen tools and resources as designed.
3. Responsible for entering, editing, and verifying that resident services are scheduled, completed, and documented properly in the Electronic Health Record system. Regularly reviews unscheduled services and collaborates with both clinical and billing departments to accurately capture service revenue.
4. In collaboration with department leaders, creates and maintains clinical schedules to ensure the community is staffed to meet resident needs.
5. Coordinates clinical team onboarding and training schedules and monitors ongoing training compliance. Actively engages with the entire team to foster a positive culture promoting team member retention.
6. Communicates clearly and professionally with all team members, residents, family members, and outside providers. Participates in daily stand-up/team huddles, returns voicemails, emails, and texts messages, and follows up on grievances/complaints, escalating concerns appropriately.
7. Arranges transportation and schedules resident appointments and on-site clinics. Collaborates with the Ecumen Store and other providers and partners to order resident supplies and durable medical equipment.

Clinical Quality Coordinator Minimum Required Qualifications:

• High School Diploma
• Previous experience in healthcare
• Ability to communicate effectively, both verbal and written
• Strong interpersonal and organizational skills
• Proficient use of electronic health records systems, software programs, and Microsoft Office Suite
• Ability to follow all safety rules, regulations, policies and procedures of the facility including but not limited to: Vulnerable Adult and Abuse Policy, HIPAA, Resident Bill of Rights, Universal Precaution, AWAIR, OSHA, Right to Know, SDS, ADA, HUD Policy and Procedures, Fair Housing laws and regulations

Preferred Qualifications:

• Associate’s degree
• 3 or more years working with older adults