Job Description

The Clinical Scheduling Coordinator / Clinical Quality Coordinator (CQC) position is responsible for supporting the clinical team, coordinating resident care and services, monitoring departmental data, and ensuring documentation compliance. This position engages residents, families, and providers enhancing person-centered plans of care and promoting satisfaction.

About Us: Ecumen Oaks & Pines is hiring a Clinical Scheduling Coordinator. Ecumen Oaks consists of 32 assisted living rental apartment homes as well as 9 additional residences for seniors requiring memory care services, and Ecumen Pines offers 50 assisted living residences. Both are located in Hutchinson, Minnesota.Join Ecumen, a leading nonprofit senior living provider committed to advocating for older adults through exceptional housing, compassionate healthcare, and innovative services. With over 160 years of experience, we proudly rank as Minnesota’s 8th largest senior living organization. Be part of a team that makes a meaningful impact, supporting our mission to serve older adults, while fostering inclusivity and belonging in everything we do.

Schedule: Monday - Friday, typical business hours. Full-Time. On Call as needed, and Leader on Duty rotation included.

Pay: The targeted pay range for this job is $25.50 - $32.00 per hour. Ecumen considers a variety of factors when determining new hire pay including experience, qualifications, and, when applicable, certifications, licenses, and education.

Benefits: Ecumen offers a comprehensive benefits package to our full-time team members including medical, dental, vision, flexible spending and health savings accounts, life & disability insurance, paid time off benefits, a generous 6% 401(k) match, and other well-being resources. Learn more at https://www.ecumen.org/find-a-career/benefits/

Essential Job Responsibilities:

1. Assists the Clinical Director/Director of Nursing with department administration including monitoring metrics, auditing documentation, filing records, and coordinating contracts. Adheres to policies and procedures, using Ecumen tools and standard operating procedures.
2. Collaborates with department leaders to create and maintain clinical schedules to ensure the community is staffed to meet resident needs.
3. Coordinates clinical team onboarding and training schedules and monitors training compliance. Engages the entire team fostering a positive culture promoting team member retention.
4. Attends daily stand-up/team huddles, returns voicemails, emails, and texts messages, and follows up on grievances/complaints, escalating concerns.
5. Supports the Quality Assurance and Performance Improvement (QAPI) initiatives of the community including data entry, monitoring, development of visuals and reporting.
6. Participates in on-call rotation and duties as outlined by Clinical Director/Director of Nursing.
7. Performs other duties as assigned.

Minimum Required Qualifications:

• High School Diploma or GED
• Previous experience in healthcare
• Ability to communicate effectively, both verbal and written
• Strong interpersonal and organizational skills
• Proficient use of electronic health records systems
• Proficient with Microsoft Office Suite
• Ability to follow all safety rules, regulations, policies and procedures of the facility including but not limited to: Vulnerable Adult and Abuse Policy, HIPAA, Resident Bill of Rights, Universal Precaution, AWAIR, OSHA, Right to Know, SDS, ADA, HUD Policy and Procedures, Fair Housing laws and regulations

Preferred Qualifications:

• Associate’s degree
• Three or more years working with older adults