Job Description

The Clinical Scheduler, under the direction of the Clinical Scheduling Supervisor, will answer calls using the phone systems, set up exams for patients, and handle customer service inquiries. Part of the job will also involve ensuring there is enough time between appointments to allow physicians to complete certain medical examinations and procedures. Other clerical duties may include: maintaining databases, faxing and scanning patient histories, answering phones, and updating patient account information. It's also your responsibility to act in a courteous manner and maintain your composure when dealing with angry or irritated patients. Additionally, you may refer some patients to other staff members or physicians. You will need to know how to process the required referral forms when necessary.

Requirements

Education and Experience

• High school diploma or GED.
• 2 – 3 years’ related experience.
• General computer skills with working knowledge of word processing, spreadsheet, and email applications.
• Detail-oriented with good analytical and organizational skills.
• Good interpersonal skills with the ability to work cohesively within a team environment.
• Excellent oral and written communication skills to effectively communicate with customers and all levels of management.

Job Knowledge

• Communication skills to converse clearly over the telephone and in person.
• Organization and time management to manage a variety of tasks effectively.
• Attention to detail to correctly identify verification/eligibility issues and communicate difficulties with managers.
• Technological skills, such as using word processing and spreadsheet programs to track data
• Ability to gather and interpret data.
• Ability to work independently in a fast paced environment.

Essential Duties

• Greeting patients professionally both in person and on the phone.
• Assisting with other administrative duties, including copying, scanning, faxing, and emailing.
• Keeps sensitive customer and company information confidential
• Answer incoming calls
• Make sure phone in transferred to the answering service at the end of the day
• Help with special billing projects
• Train new team members
• Meets and exceeds short and long term goals as established for the department.
• Performs duties and job functions in accordance with the policies and procedures established for the department.
• Reports to work, meetings and professional obligations on time.
• Participates in administrative staff meetings and attends other meetings and seminars.
• Assists in evaluation of reports, decisions, and results of department in relation to established goals.
• Recommends new approaches, policies, and procedures to influence continuous improvements in department's efficiency and services performed.
• Takes ownership of special projects, researches data and follows through with detailed action plans.
• Actively participates in problem identification and resolution and coordinates resolutions between appropriate parties.
• Performs other related duties as required and assigned.
• Adheres to Corporate, Department and HR policies and procedures.

Physical Requirements

• Employee is required to have visual and auditory acuity necessary for communications with other employees and/or customers to meet business needs of NHVC.
• Employee must be able to see written documentation and be able to speak and hear for communication with employees/customers.
• Ability to use a wide array of office equipment including, but not limited to a PC, copier, fax, multi-line telephone, etc.
• Employee is exposed to general indoor working conditions and may on occasion require light lifting or no greater than 20 pounds and some offsite travel.