Job Description

How will you CONTRIBUTE and GROW?

As a Clinical Sales Consultant, you will be accountable for managing customer relationships to ensure customers receive value and Return on Investment from VitalAire products and services. Recognizing opportunities for cross-selling and up-selling through regular contact, including face to face visits, and monitoring of customer needs.

• Identifying opportunities and setting up meetings with other divisions and/ or stakeholders in current customer accounts.

• Educate and inform the doctors about VitalAire services, products and equipment.

• Manage target areas and arrange appointments.

• Organize group training with doctors and nursing staff and administration regarding marketing and sales documentation.

• Monitor customer performance and reporting back to the prescribing doctors. To create interest in the product and ensure sales

• Manage own territory, ability to travel country trips and monitor and research development and changes in assigned territories.

• Engage in continuous learning to exhibit a thorough understanding of VA products and solutions.

• Monitoring of customer performance and reporting back to the prescribing doctors.

• Resolve complaints about products & services and provide after sales follow up to ensure excellent standard of service.

• Acting as a strategic advisor to all appropriate stakeholders within a customer account through continued research and detailed analysis to understand and anticipate customer needs.

• Following up and monitoring customer queries and complaints through effective interdepartmental communication to ensure timeous resolution.

• Establishing open communication channels between the customer and relevant departments within VA to ensure customer satisfaction.

• Prospecting on a consistent basis through cold calling, customer referrals and networking to obtain appointments with appropriate stakeholders

• Conducting effective preparation for appointments and engaging in continuous research on customer needs and options, current market position, Industry opportunities and challenges. Setting-up meetings with prospective customers to diagnose needs, create value and present solution offerings.

• Ensures profitability for VA and effective service delivery to customers.

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Are you a MATCH?

Educational requirements

• Sales and Marketing Degree/Diploma

• Matric (Senior Certificate)

Experience

• 3 to 4 years previous sales experience in medical field

• Valid driver's license

Knowledge and Know-how specific to the job

• Operate autonomously

• Knowledge of strategic prospecting through cold calling, referrals and networking

• Knowledge of a consultative and diagnostic sales process

• Business acumen including knowledge of business sectors, current market and industry status

• Knowledge of new business development

• Knowledge of account management and post-sale relationship management

• Strong negotiation skills

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.