Job Description

About IntraCare

IntraCare Health Center (DFW Healthcare MSO) proudly serves the greater Dallas-Ft. Worth and Phoenix, Arizona areas with a decade of excellence in value-based care and clinic operations. Our outstanding leadership and commitment to service have established us as a trusted partner for multiple healthcare organizations.

At IntraCare, we believe in more than just a job; we offer a vibrant workplace where culture and collaboration thrive. We are dedicated to fostering an inclusive environment that values diverse perspectives and promotes respectful dialogue. Our approach encourages innovation and healthy debate, as we seek to build a team of dedicated partners who contribute to our collective success. We are passionate about empowering our employees, helping them grow both personally and professionally. This unwavering focus on team culture and individual development is the cornerstone of our ongoing achievements.

The Clinical Research Screening & Scheduling Specialistis responsible forconducting outbound calls to potential clinical trial participants, performing brief eligibility pre-screening, and scheduling qualified patients for study visits. This role focuses primarily on high-volume patient outreach and appointment scheduling to support clinical trial recruitment. The specialist will alsomaintainsimple pre-screening logs to track patient interest and eligibility status.

Key Responsibilities

Outbound Patient Outreach

Conduct outbound calls to potential participants using provided lead lists and databases.

Briefly explain clinical studies anddeterminepatient interest in participation.

Ask basic eligibility questions based on study criteria.

Patient Scheduling

• Schedule interested and potentially eligible patients for screening visits with the clinical research coordinators.

• Provide patients with appointment details and instructions.

• Conductreminder ofcalls or follow-ups to confirm scheduled visits.

Pre-Screening Logs & Call Tracking

• Complete andmaintainpre-screening logs for each study.

• Track call outcomes such as interested, not interested, not eligible, or follow-uprequired.

• Keep organized records of all calls made and patients scheduled.

Qualifications

• Strong communicationand phone skills.

• Comfortable making a high volume of outbound calls daily.

• Organized and able to accurately track calls and scheduling activity.

• Experience in healthcare, patient coordination, scheduling, or call centers preferred.

• Clinical research experience is preferred but notrequired.

Performance Expectations

• Consistently conduct outbound calls to potential participants.

• Successfully schedule eligible patients for screening visits.

• Maintainaccuratepre-screening logs and call tracking.

• Support the site’s patient recruitment goals for active clinical trials.