Job Description

Job Location: Research - La Jolla - San Diego, CA 92121
Position Type: Full Time
Salary Range: $21.00 - $23.00 Hourly

Job

Summary:    The Clinical Research Receptionist is primarily responsible for assisting the Clinical Research Coordinators with duties including, but not limited to, answering department phones, study recruitment, scheduling appointments and data management.
RESPONSIBILITIES:
- Responsible for answering Research department phone lines, taking messages and accurately relaying information to appropriate study coordinator.
- Greet and direct Research patients appropriately.
- Reads and comprehends study protocols.
- Pre-screens patients to participate in clinical trials in accordance with trial protocols and schedules initial screening appointments.
- Responds to Research web inquiries.
- Assists the Research Department and/or Clinical Research Coordinators with delegated tasks.
- Assistance with the following may be delegated but is not limited to:
- - Subject recruitment.
- - Directly collect data from subject.
- - Ensure accurate labeling of slide photos.
- - Filing and maintenance of study related documents.
- - Schedule study visits.
- - Document adverse events and notify appropriate Research personnel.
- - Set up exam room for specific procedure as indicated.
- - Provide patient education and literature.
- - Take pre- and post-treatment pictures.
- - Assist in cleaning rooms.
- - Monitor physician’s schedule to maintain timely flow.
- - Check voicemail and triage calls according to protocol the same day.
- - Participate and contribute in staff meetings.
- Other Duties as assigned.

QualificationsEducation and

Experience:
- Previous Clinical Research experience preferred.
- Associate degree or equivalent experience
- Experience managing multiple telephone lines.
- Proficiency in Microsoft Office
Essential Skills and Abilities:
- Ability and willingness to function as part of a team.
- Ability to establish and maintain positive working relationships with physicians and providers.
- Ability to generate respect and trust from fellow employees and patients.
- Ability to show effective discretion and maintain confidentiality.
- Ability to work in a dynamic fast paced environment.
- Knowledge of spreadsheet applications.
- Possess excellent interpersonal skills to effectively communicate with patients for study recruitment.
- Ability to organize work, set priorities, complete tasks, produce high quality work, meet critical deadlines, and follow up on assignments with minimum direction.
- Excellent listening, oral and written communication skills.
- Must be proactive and resourceful.
- Demonstrates strong organizational and critical thinking skills.
- Tactful, mature and able to interact well with diverse personalities.
- Proficient in desktop applications such as MS Word, Excel, PowerPoint, Outlook, etc.
- Ability to operate basic office equipment such as a phone, fax, copier, printer etc.