Job Description

Committed to Our Community in the Heart of the Redwoods. Removing Barriers to Healthcare Access

ECHC Eureka Community Health CenterFirst impressions mean so much. Receptionists are responsible for setting the tone of the patient’s visit at Open Door Community Health. They greet patients, in-person and on the telephone, make appointments, answer questions, enter and review information in the electronic scheduling and records systems and facilitate patient requests for access and information. Receptionists should be caring and compassionate, able to multi-task, work in a team environment and be committed to helping patients access needed services in a busy environment. Related experience or customer service training preferred.

Compensation Range:

$25.00-$28.87

All new hires will begin at the base wage of this position. Hmong and Spanish speakers who successfully pass a language exam will receive a minimum of .75 cents added to their wage.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Driving a Better Patient Experience

• Welcome and check in patients, greet visitors, and ensure they are directed to the appropriate staff member.
• Provide courteous and professional assistance to patients in person and over the phone.
• Demonstrate “Patient First” behaviors that reflect world-class customer service standards.
• Assist patients with scheduling, rescheduling, and coordinating appointments to meet their needs.
• Apply trauma-informed care and de-escalation techniques after completing required training.
• Utilize triage tools to route patients to clinical staff for timely assessment and care.
• Ensure a clean and sanitized waiting area and work environment to promote patient safety and comfort.

Teamwork and Communication

• Promote ODHC services in a positive and professional manner, serving as a knowledgeable resource for patients.
• Collaborate with medical assistants and providers to maintain efficient patient flow throughout the clinic.
• Participate actively in staff meetings and contribute to team-based problem-solving.
• Communicate effectively with patients and staff to resolve inquiries and route calls or messages appropriately.

Administrative and Technical Responsibilities

• Process patient check-out and schedule follow-up appointments accurately.
• Collect fees, co-payments, and past-due balances; reconcile and secure payments at the end of each day.
• Post encounters and payments in the system and ensure accurate financial documentation.
• Verify and update patient registration information; assist with insurance enrollment as needed.
• Review patient forms for completeness and accuracy; issue required documentation promptly.
• Create and maintain patient charts and records in compliance with organizational standards.
• Monitor and maintain inventory of forms and office supplies to support daily operations.
• Adhere to ODCHC attendance policies and perform additional duties as assigned by the supervisor.

Compliance and Policy Adherence

• Commitment to organizational policies and procedures.
• Ability to represent ODCHC’s interests professionally in the community.
• Follows and reinforces ODCH Learning Better Together process after training.

QUALIFICATIONS AND EXPECTATIONS:

• Strong people skills and the ability to establish constructive professional working relationships among a diverse workforce.
• Ability to work as a member of a team and independently as needed.
• Ability to manage difficult or confrontational situations in a calm, consistent, and equitable manner.
• Ability to write routine reports and correspondence.
• Ability to convey complex concepts in a clear, concise, and logical manner to a variety of audiences.
• Ability to effectively represent ODCHC’s interests in the community and maintain effective working relationships among co-workers, public, private, and professional groups.
• Strong computer skills with specific aptitude in Microsoft Office Suite and/or Electronic Medical Records (EMR).
• Adheres to ODCHC’s policies and procedures.

EDUCATION AND EXPERIENCE:

• High school diploma or GED.
• One to three months of related experience and/or training.

CERTIFICATES, LICENSES, REGISTRATIONS: None.

SUPERVISORY RESPONSIBILITIES: None.

SUPERVISION AND SUPPORT: The Clinical Receptionist reports to the Clinical Front Office Manager is an integral part of the clinical operations team.

PHYSICAL REQUIREMENTS: This is largely an office-based position. The physical requirements described are representative of those needed to successfully perform the essential duties of the position. Reasonable accommodation will be made to allow otherwise qualified candidates to perform these functions.

• Ability to communicate via telephone, video, and/or in-person.
• Ability to read documents, computer screens, forms.
• Ability to remain stationary for extended periods.
• Ability to lift, carry, or otherwise move up to 25 pounds.
• Ability to use keyboard and view computer screens for extended periods.
• Ability to travel locally and long-distance as needed.
• Ability to move around offices and clinics as needed.