Job Description

Clinical Program Manager / Genesee Case Management / Full time / Flint MI

Make a real impact – help someone build independence while building a career, you’re proud of.

The Clinical Program Manager’s primary responsibilities include: Oversight and overall management of our Genesee County Case Management program. Meeting performance targets set by the Leadership Team related to services provision, quality assurance and fiscal viability. Plan, organize, and direct service program and community resources. Hire, train, coach and mentor clinical workforce to ensure consumers receive care consistent with their personal plans and goals.

What You’ll Do...

1. Manage the program in a manner consistent with Hope Network’s mission, policies, and compliance with standards established by Hope Network, our funders, CARF and all licensing and accreditation standards.
2. On-call twenty-four hours each day, seven days each week and is able to respond in emergency situations. Monitoring of afterhours/on-call program emergencies as outlined within fidelity standards.
3. Implement program goals, creating a recovery model of progressive care and ensuring an adequate and focused individualized treatment modality.
4. Embraces the concept of Recovery by providing a stable and safe environment and support the engagement of meaningful activities.
5. Responsible for interviewing, training and orientating recommended program applicants for hire.
6. Responsible for developing and retaining workforce through performance reviews, development activities, formal and informal training and progressive discipline in accordance with Hope Network’s Employee Handbook. Respond to workforce needs and questions. Be a role model for good morale and promote positive work relationships
7. Monitor program quality daily using designated checklists, audit tools and engagement.
8. Participate, as requested, in Person-Centered Planning meetings, oversee the implementation of the consumer’s individualized treatment plan, evaluated effectiveness of treatment plan goals and interventions, and make recommendations to case manager concerning amendments, as needed.
9. Monitor emergency crisis protocols according to accepted crisis intervention methods and techniques; coordinate with other services, as needed.
10. Maintain quality assurance protocols evidenced by: facility records audit, physical facility audit, facility vehicle audit, resident chart audit, claims verification audit, and external audits. In-service personnel around compliance requirements specific to service area and client related documentation.
11. Oversee monitoring procedures to detect compliance problems and take adequate steps to correct any identified compliance problems and prevent the recurrence of such problems in the future.
12. Ensure all residents have a current service authorization and a current Individual Plan of Service that supports the medical necessity of that level of care.
13. Submit all paperwork/records in timely manner. This includes but is not limited to budgets, invoices, licensing and accreditation standards, recipient rights and corrective actions.

What we’re looking for...

• You possess a strong desire to help others with empathy, patience, understanding, enthusiasm, and dedication
• You exhibit characteristics of trustworthiness, integrity, and honestyYou respect diversity and inclusion
• You demonstrate professionalism in communication, pleasantness, attendance, attention to accuracy and follow through, reliability, teamwork, and punctuality
• You take part in continuous education, training, and personal development and growth

What you’ll bring...

Required:

• Qualified Mental Health Professional (QMHP) Bachelor Degree.
• Valid Michigan Driver’s License.
• Two (2) years of management or supervisory experience.
• One year experience in a human service area or business field
• Case management experience in a mental health setting.
• Familiar with Integrated Care and Duel Diagnosis Treatment (IDDT).
• Knowledgeable about Stages of Change, Trauma Informed Care, Seeking Safety, Family Psycho Education.
• Familiar with Integrated Care and Duel Diagnosis Treatment (IDDT).
• Knowledgeable about Stages of Change, Trauma Informed Care, Seeking Safety, Family Psycho Education.
• Maintain a valid motor vehicle operator license with driving records acceptable according to Hope Network policy.
• Ability to work independently with flexible hours including occasional nights, holidays or weekends to ensure highest level of care for persons served.

Preferred:

• Licensed Mental Health Clinician, LBSW, LLMSW, LMSW

Top Benefits

We’re proud to offer a robust and meaningful benefits package to support your career growth and overall well-being:

• Pay: $55,000 to $65,000 annually (depending on experience and licensure)
• Medical, Vision, & Dental Care depending on full or part time status.
• 403(b) Retirement Plan
• Paid Time Off
• Educational Reimbursement
• Career-Pathing
• Paid Training
• Employee Referral Bonus

Why Join Our Team?

Not your average Job. Not your average impact.

At Hope Network your not just filling a role , you're showing up for someone who needs consistency, encouragement, and support. Every day looks different, but thing stay the same: what you do matters.

Our teams are built on trust, collaboration, and a shared commitment to those we serve. We believe no hum is more valuable than the next - and the work you do here truly matters

Apply today and start making a difference