Job Description

Scheduled Hours

40Responsible for clinical program management, including program planning, implementation and evaluation. Promotes the delivery of care, based on the program philosophy. Responsible for oversight of daily operations related to implementation of the project/program. Acts as a central coordinator for these two divisions working with the central administrative areas of the department such as Q&S, HR, Reporting areas, OneRad.

Administration:

• Designs and coordinates a plan with various leadership members, including practicing physicians and other management staff to provide quality medical services in an efficient and effective manner.
• Designs and implements process to accommodate patients with urgent medical needs on a same-day basis and patients with routine medical needs on a scheduled basis.
• Provides administrative supervision for clinical managers in designated service areas.
• Tracks key operating statistics and provide management reports.
• Coordinates patient care services with department administrators, division administrators, the Faculty Practice Plan (FPP), other School of Medicine clinical departments, Barnes Jewish Hospital and other external organizations, such as home care agencies.
• Aligns staffing levels with clinical demand and service needs.
• Suggest direct report to physicians.
• Work collaboratively within multidisciplinary teams.
• Perform indirect, non-clinical tasks related to the job, including regular attendance at staff and other meetings and timely compilation of client data upon request.
• Monitors dashboards provided from various sources which track volume, wRVUs
• Analyzes trends across modalities, locations, and providers.
• Identifies capacity gaps and recommends staffing or workflow adjustments.
• Monitors wRVUs, case mix, and scheduling efficiency.
• Partners with Division Chiefs to forecast growth and align staffing models with demand.
• Presents monthly and quarterly operational reports to leadership.
  

Planning:

• Regularly secures and disseminates legal and reimbursement information to maintain compliance with changing legislation and regulations.
• Implements tactical and strategic planning processes to address changes in services and volume, including formulating recommendations in response to requests for changes in sessions, staffing or exam room utilization.
• Assist Project/Program Director in strategic planning, program development
• Ensure high-quality services through ongoing program evaluation.

Organization:

• Oversees the development of an efficient and effective organization of professional and support staff to meet the personnel resource needs of the organization.
• Analyzes and evaluates the effectiveness of clinical operations using new and established clinical practice and service standards and recommends required changes.
• Implements approved changes.
• Formulates, recommends, implements and evaluates policies and procedures required to execute the ambulatory care activities.
• Develops and administers a quality improvement program that addresses risk management, patient complaints, patient satisfaction and provider satisfaction issues, including evaluating the role of technological advances.
• Participates in committees and work groups impacting operations such as the FPP, WUSM and medical center hospitals.
• Ensures coordination of activities with the departmentally-based activities of scheduling, registration, medical records’ management, chart preparation, pre-certification and charge capture.
• Maintain and enhance key community partnerships to develop, advocate for and provide a wide range of services needed.

Fiscal Responsibility:

• Drafts the operating budget for ambulatory care activities.
• Administers the operational budget through assignment of accountability to pertinent staff.
• Interprets the budget to staff, emphasizing the importance of economic resource utilization while maintaining quality service deliver, both medical and operational.
• Tracks routine and unusual expenses consistent with the allocation methodology approved by the Steering Committee.
• Coordinates purchasing to ensure timely and adequate provision of materials required for the ambulatory care activities.
• Participates in the design and utilization of space to accommodate required ambulatory care activities while conserving and making maximum use of existing resources.
• Designs a process to ensure early detection and/or prevention of threats that result in lost revenue or increased operational costs.
• Implements Patient Financial Services’ standards.
• Designs and implements processes to facilitate timely charge capture and to address complex billing issues related to the procurement of and charges for pharmaceuticals.
• Monitors and validates moonlighting compensation calculations partnering with payroll to ensure timely and accurate payment processing

Human Resources:

• Develops and conducts staff development programs where appropriate.
• Ensure staff’s certification in patient service quality, IDX modules and requisite nursing skills.
• Conducts performance evaluations.
• Recommends and/or assists in the design of incentive programs to maintain a high level of staff motivation, process improvement and job enrichment.
• Confirms and is responsible that all expected processes carried out by different areas of the department are moving forward per planned timelines. Serves as primary liaison between candidates, HR, credentialing, and departmental leadership
• Coordinates interviews, site visits, offer processes, and onboarding timelines.
• Tracks recruitment pipeline metrics and reduces time-to-fill.
• Project management of onboarding to accelerate productivity ramp-up.
• Coordinates recruitment and scheduling of Locums staffing for all department practices and divisions.
• Supports performance management and professional development for this group of staff.

Working Conditions:
Job Location/Working Conditions:

• Patient care setting.

Physical Effort:

• Typically sitting at desk or table.

Equipment:

• Office equipment.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

Bachelor's degree

CertificationsProfessional Licenses

No specific certification/professional license is required for this position.

Work Experience:

Large Multispecialty Environment With Knowledge Of Clinical Service Operations (10 Years)

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This Job

Preferred Qualifications:

• Bachelor's degree in healthcare administration, business administration, public health, or related field.
• Ability to manage multiple priorities, timelines, and stakeholders simultaneously.
• Strong analytical skills with experience interpreting operational, financial, productivity, and workforce data.
• Knowledge of healthcare staffing models, physician compensation structures, moonlighting programs, and workforce planning principles.
• Excellent written, verbal, and interpersonal communication skills with the ability to build effective relationships across multidisciplinary teams.
• Advanced proficiency in Microsoft Excel, Power BI, Tableau, or other data analysis and reporting tools.
• Three to five years of progressively responsible experience in healthcare operations, clinical program management, physician practice administration, or workforce management. Ideally has experience in a radiology practice setting.
• Experience coordinating physician and advanced practice provider recruitment, onboarding, credentialing, and retention initiatives.
• Experience developing reports, dashboards, and performance metrics to support operational decision-making.
• Experience collaborating with Human Resources, Payroll, Credentialing, Quality, and clinical leadership teams.
• Experience in an academic medical center, hospital, or large physician practice environment.

Preferred Qualifications

Education:

Master's degree

CertificationsProfessional Licenses

No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience:

No additional work experience unless stated elsewhere in the job posting.

Skills:

Business Administration, Computer Literacy, Data-Driven Decision Making, Detail-Oriented, Diagnostic Coding, Healthcare Management, Health Care Quality Improvement, Interpersonal Communication, Intrapersonal Communication, Medical Records Management, Microsoft Office, Microsoft Power Business Intelligence (BI), Motivating People, Oral Communications, Prioritization, Procedural Coding, Reimbursement, Sound Judgment, Supervision, Tableau (Software), Third Party Contracts, Third Party Payers, Time Management, Workday HCM, Written Communication

Grade

G16

Salary Range

$96,000.00 - $169,300.00 / AnnuallyThe salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ

Accommodation

If you are unable to use our online application system and would like an accommodation, please emailCandidateQuestions@wustl.eduor call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Take advantage of our free Metro transit U-Pass for eligible employees.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.