Job Description

About the Role

We are seeking a detail-oriented Clinical Program Coordinator to manage the implementation and ongoing operations of our clinical programs. This role ensures program configurations meet design requirements, performs quality checks in pre-production, and collaborates across teams to deliver accurate, efficient, and client-focused solutions.

Key Responsibilities

• Coordinate tasks, timelines, and deliverables for clinical program implementation and management.
• Serve as primary program administrator post-sale, ensuring adherence to specifications, design reviews, validation audits, and coding best practices.
• Analyze implementation documents, identify discrepancies, and recommend solutions.
• Maintain thorough documentation including configurations, checklists, test plans, and post-implementation reviews.
• Research and resolve operational, performance, and service issues to align with program goals.
• Lead product implementation for clinical intervention programs, including coding, quality control, claims processing, and monthly reporting.
• Provide operational and administrative support to health services and related business units.

Qualifications

• Associates degree (minimum) plus 35 years' experience in product support, project coordination, or business analysis in healthcare or a related field (or equivalent).
• Proficient in MS Office Suite; POS system experience a plus.
• Pharmacy Technician license preferred.
• Strong organizational, problem-solving, and communication skills.

Work Environment & Schedule

• Monday-Friday, 8:00am5:00pm, with occasional evenings, weekends, or holidays as needed.
• Minimal physical demands; moderate office noise level.
• No regular travel, but local conferences or meetings may be required.

Why Join Us

You'll be part of a team dedicated to service excellence, continuous improvement, and delivering impactful clinical programs that make a difference.