Job Description

Responsibility:

Clinical Education & Customer Support

• Deliver clinical education programs, workshops and product training.
• Support product implementations, evaluations and customer onboarding activities.
• Provide ongoing clinical support to healthcare professionals and customers.
• Develop educational resources and training materials that promote best-practice product utilisation.

Clinical Sales Support & Business Growth

• Partner with Territory Managers and Business Development Managers to achieve growth objectives.
• Support customer evaluations, clinical trials and product conversion projects.
• Present clinical evidence and product benefits to healthcare professionals and key stakeholders.
• Assist with tender submissions, value propositions and strategic customer opportunities.

Relationship Management

• Build trusted relationships with clinicians, nurse educators, department managers and procurement stakeholders.
• Collaborate with Key Opinion Leaders (KOLs) and clinical champions.
• Gather customer feedback and insights to support continuous improvement initiatives.

Product & Portfolio Support

• Contribute to product launches and portfolio growth initiatives.
• Monitor market trends, emerging clinical practices and competitor activity.
• Support forecasting, business planning and marketing activities.
• Work closely with local and global teams to help shape future product strategies.

Requirements

Essential

• Bachelor's degree in Nursing, Health Science, Clinical Practice, Biomedical Science, or a related healthcare discipline.
• Qualifications in Business, Marketing, Product Management, or Healthcare Management will be highly regarded.
• Experience in Critical Care, ICU, Renal, Acute Care or a related clinical specialty.
• Strong presentation, communication and stakeholder engagement skills.
• Ability to influence and build credibility with healthcare professionals.
• Current driver's licence and willingness to travel throughout Australia and New Zealand.

Desirable

• Experience within medical devices, healthcare technology, pharmaceutical or healthcare services industries.
• Exposure to product management, commercial sales support or tender processes.
• Experience engaging with KOLs and supporting strategic healthcare projects.