The Clinical Operations Specialist (COS) plays a key role in delivering high-quality training, workflow configuration, and customer support for MIM Software’s advanced imaging solutions. Working closely with an Implementation Project Manager and Clinical Applications Specialist, you will guide sites through successful deployments and serve as the primary clinical representative preparing the customer for a successful go live. You’ll serve in an operational role, supporting the clinical applications function with scheduling, ensuring customer readiness for training and go-live, and updating internal department documentation.
MIM Software is a leader in PET, NM, and multimodality imaging. In this role, you’ll guide clinicians at top hospitals and cancer centers, shape their imaging workflows, and support them in achieving optimal clinical outcomes. This position offers autonomy, variety, and meaningful customer interaction as you represent MIM/GE Healthcare during critical implementation phases.
We are seeking a highly motivated Clinical Operations Specialist with strong Nuclear Medicine (NM) and PET expertise to support customers across the US and Canada (USCAN).
Roles and Responsibilities
Contribute to the solution implementation with knowledge and experience of the specific industry domainDuring the implementation phase, analyze workflows, configureclinicalsoftware applications,coordinateandplan customer training, provideremotesupport during go-live and throughout the lifecycle of the solution.
Prepare customers forsoftwareapplicationstraining byconductingdry-run testing, leading remote pre-training, and completing the training readiness process with the customer.
Assistwith updating theteamtraining schedule, working closely with leadership to ensure thatresources areavailable,andcustomer projects are on track
Continuously broaden your own clinical and technical skills set to execute a solid training strategy.
In-depth understanding of key businessdrivers;uses this understanding toaccomplishownwork. In-depth understanding of howworkofownteam integrates with other teams and contributes to the area.
Uses some level of judgment and hasabilityto propose different solutions outside of set parameters but with guidance.Usesprior experience and on-the-job training to solve straightforward tasks. Has access to technical skills and analytic thinkingrequiredto solve problems. May use multiple internal sources outside ofownteam to arrive at decisions.
Ensure consistent andtimelycompletion of all documentation requirements throughout the pre- to post-training phases.
Maintain customer relationships through proactive communication and relay all relevant product and/or customer concerns or opportunities to Management, Sales, Marketing, and Technical Support
Guide the customer through clinical decisions during implementation, including clinical configurations set-up, review, andworkflowapproval
Communicate relevant product intelligence, including customer concerns, opportunities, and competitive information, toappropriate internalparties
Ensure a compliant, ethical culture and adhere to the highest ethical standards
Required Qualifications
For roles in USA - Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job Family Group(s)/Function(s)).
5+ years medical imaging experienceinnuclear medicine
Certification: ARRT or equivalent certification specific to the NM or PET modality preferred.
Minimal travel within USCAN (up to10%)
Strong organizational skills for scheduling and managing documentation requirements.
Autonomy to make decisions within a defined framework.
Good Clinical and Technical Knowledge to resolve issues within established procedures, with the judgment to consult senior team members for issues outside defined parameters.
Exceptional Interpersonal and Communication Skills with the ability to build strong customer relationships.
Proficient use of software applications (Windows, Outlook, Word, PowerPoint, Excel) and ability to quickly learn specialized, industry-specific software to provide digital education solutions.
Desired Characteristics
We will not sponsor individuals for employment visas, now or in the future, for this job opening.
GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
Relocation Assistance Provided: No
Every day millions of people feel the impact of our intelligent devices, advanced analytics and artificial intelligence. As a leading global medical technology and digital solutions innovator, GE HealthCare enables clinicians to make faster, more informed decisions through intelligent devices, data analytics, applications and services, supported by its Edison intelligence platform.
With over 100 years of healthcare industry experience and around 50,000 employees globally, the company operates at the center of an ecosystem working toward precision health, digitizing healthcare, helping drive productivity and improve outcomes for patients, providers, health systems and researchers around the world.
We embrace a culture of respect, transparency, integrity and diversity and we work to create a world where healthcare has no limits.
