Job Description

This is a hybrid position based at our beautiful corporate office located in Brentwood, TN, with on-site work required Monday through Wednesday.

Essential Duties and Responsibilities

The Clinical Operations Manager serves as a key resource for practice integration activities, clinical policy development, staff training, and value-based care initiatives. This position drives accountability through performance monitoring, reporting, and continuous improvement efforts designed to optimize clinical operations and patient care delivery.

Clinical Operations and Practice Optimization

• Develop, implement, and monitor standardized clinical workflows and best practices across physician practices to improve efficiency, patient experience, and quality outcomes.

• Assess clinical operations and identify opportunities to improve staff productivity, patient flow, care coordination, and operational performance.

• Partner with practice leadership to establish and monitor key clinical performance indicators and operational benchmarks.

• Support implementation of enterprise-wide clinical initiatives and operational improvement programs.

Practice Integration and Clinical Due Diligence

• Participate in clinical due diligence activities for practice acquisitions, affiliations, and de novo developments.

• Participate in the development to playbooks, differentiating clinical compliance activities in both freestanding and hospital outpatient department (HOPD) settings.

• Evaluate clinical operations, staffing models, workflows, compliance processes, and quality programs during diligence assessments.

• Lead or support integration efforts to align newly acquired or newly established practices with Surgery Partners’ clinical standards, policies, and operational expectations.

• Develop and execute integration plans, training programs, and readiness assessments to ensure successful transitions.

Clinical Compliance and Quality Management

• Develop, implement, and maintain clinical policies, procedures, and compliance programs designed to support patient safety and regulatory requirements.

• Establish standards and oversight processes related to infection prevention, medication safety, laboratory result tracking and follow-up, diagnostic studies, clinical documentation, and other patient care functions.

• Conduct periodic audits and assessments to evaluate compliance with organizational policies, accreditation standards, and regulatory requirements.

• Collaborate with practice leadership to develop corrective action plans and monitor improvement initiatives when deficiencies are identified.

Leadership Development and Accountability

• Drive accountability among practice administrators, nurse managers, and clinical coordinators through performance tracking tools, scorecards, and operational reviews.

• Facilitate regular meetings with practice clinical leaders to review performance metrics, address operational challenges, and identify support needs.

• Promote a culture of continuous improvement, clinical excellence, and operational accountability throughout the physician practice network.

• Serve as a trusted advisor and resource to practice leadership teams on clinical operations and workforce development initiatives.

Staff Education and Workforce Development

• Design, implement, and maintain onboarding programs for clinical staff across the physician practice portfolio.

• Develop standardized training curricula, competency assessments, and continuing education programs to support clinical excellence and staff development.

• Partner with practice leaders to identify training needs and implement targeted educational initiatives.

• Promote consistent competency validation processes across all clinical roles.

Clinical Leadership Collaboration and Best Practice Sharing

• Convene and facilitate forums, councils, and workgroups for clinical leaders across the physician practice platform.

• Encourage collaboration, knowledge sharing, and adoption of evidence-based practices across practices and markets.

• Identify successful operational and clinical initiatives and support their replication across the organization.

• Serve as a liaison between corporate leadership and practice-based clinical teams.

Value-Based Care Support

• Support organizational value-based care initiatives through provider and staff education, workflow development, and performance improvement efforts.

• Assist practices in implementing programs related to quality reporting, preventive care, chronic disease management, risk adjustment, and population health.

• Monitor and report performance metrics associated with value-based care contracts and quality programs.

• Collaborate with operational and clinical stakeholders to improve quality outcomes and support strategic value-based care objectives.

Qualifications

Education: Bachelor’s degree in Nursing, Healthcare Administration, Public Health, or related healthcare field required; Master’s degree preferred. Registered Nurse (RN) preferred.

Experience: Minimum of 5 years of progressive healthcare operations or clinical leadership experience in a physician practice environment.

Knowledge, Skills, and Abilities: Strong understanding of physician practice operations, compliance, quality improvement, staff development, and value-based care initiatives.

Benefits:

• Comprehensive health, dental, and vision insurance
• Health Savings Account with an employer contribution
• Life Insurance
• PTO
• 401(k) retirement plan with a company match
• And more!

ENVIRONMENTAL/WORKING CONDITIONS Normal busy office environment with much telephone work. Possible long hours as needed. The description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

*If you are viewing this role on a job board such as Indeed.com or LinkedIn, please know that pay bands are auto assigned and may not reflect the true pay band within the organization.

*No Recruiters Please