Job Description

About Numan
Founded in 2018, we’ve already grown to be a 300+ team distributed across the globe, united by a singular mission: empowering people to take control of their health.
Numan is transforming health: we’ve built a cutting-edge platform that integrates diagnostics, medication, supplements, digital programmes, and doctor consultations. Giving people the tools they need to maximise life.
To deliver on our transformative mission, we are guided by our 5 company values:
• Patients first.• Learn fast.• Own the quality.• Succeed together.• Care deeply.
Backed by top-tier investors, Numan is already having a positive impact on hundreds of thousands of patients here in the UK, and we want you to help us deliver this mission!

The Role:

We’re seeking a Team Lead to join our Clinical Operations team, responsible for the safe, effective and consistent delivery of clinical services. In this role, you will support clinical service delivery, maintain governance standards and ensure care is delivered in line with established protocols and regulatory requirements.

You will act as an escalation point for complex clinical queries and cases, while supporting clinician performance and contributing to continuous service improvement through structured processes and oversight.

You'll be:

• Line managing and supporting clinicians, ensuring performance is maintained in line with clinical and operational standards.
• Acting as the escalation point for complex clinical queries and cases, including safeguarding concerns where appropriate.
• Maintaining clinical governance standards through audits and ensuring adherence to established protocols and frameworks.
• Managing complaints and incidents, ensuring appropriate investigation, documentation and follow-up actions.
• Monitoring and interpreting clinical and operational performance data, using insights to identify trends, risks and opportunities for service improvement.
• Supporting performance management through the use of data, including audit outcomes, SLA adherence and clinical quality metrics.
• Contributing to clinical service delivery as required, adapting to new services and care pathways in line with business needs.

We're looking for someone who has:

• Operated within digital or technology-enabled healthcare environments, managing clinical delivery in a structured and compliant setting.
• Delivered safe, effective and patient-centred care in remote or digital clinical services.
• Supported and developed clinicians through structured training, supervision and line management.
• Managed clinical escalations and complex cases, applying sound clinical judgement.
• Worked within clinical governance frameworks, including audit, incident management and complaint handling processes.
• Using clinical and operational data to monitor performance, identify risks and support continuous improvement.

It's a bonus if you have:

• Working knowledge of CQC requirements and clinical governance standards within digital healthcare.
• Experience supporting continuing professional development or facilitating case-based learning.

Our benefits include...
📈 - Share options.🏖 - 25 days holiday, plus bank holidays (increasing to 30 the longer you stay with Numan). 🩺 - Health insurance with Vitality🚘 - Electric car salary sacrifice scheme with Octopus🧸 - Enhanced maternity and parental leave. 🐥 - Nursery benefit provided by YellowNest💼 - Employee assistance programme (access to therapy, financial planning and discounts).⚖️ - Generous pension (includes both employee and employer contributions).💻 - Flexible working options, including a dog-friendly office in Farringdon. 📚 - Personal training and development budget via Learnerbly. 👟 - Wellhub membership, giving you access to over 2,000 locations in the UK. 🚲 - Cycle to work scheme.🚆 - Season ticket loan. % - Discount on Numan products for your friends and family.🤲 - Paid volunteering days. 📅 - An additional 2 weeks off once you reach your 5th anniversary with Numan.
Diversity at Numan
At Numan, people are at the heart of who we are. We recognise and value the unique perspectives and experiences that individuals from all backgrounds bring.
We promote innovation and creativity, enabling us to tackle things from various viewpoints and are committed to equal opportunities and continuously strive to create a workplace where everyone feels respected, heard, and valued.
Embracing diversity isn't just our goal; it's our strength, driving us towards a more inclusive future.