Job Description

Clinical Operations Assistant

Remote | Full-Time | 8:00 AM–4:30 PM

The IMA Group is seeking a detail-oriented Clinical Operations Assistant to join our team in a fully remote role. This position plays a key role in supporting clinical operations by coordinating appointments, reviewing medical documentation, maintaining records, and ensuring a seamless experience for clients and providers.

This position is not considering candidates from New York City, Chicago, California, Colorado, or Washington states at this time.

What You'll Do:

• Schedule and coordinate client appointments
• Review medical records and diagnostic reports to ensure all required documentation is complete
• Obtain and process exam requests through electronic and manual systems
• Enter and maintain accurate information in internal databases
• Follow up on outstanding diagnostics and retrieve reports as needed
• Communicate with clinical offices, clients, and internal teams
• Reconcile billing discrepancies and assist with administrative processes
• Manage calendars, files, correspondence, and reports
• Respond to emails and assigned tasks within established timeframes
• Perform data entry and other administrative duties as assigned

Qualifications:

• High School Diploma required
• Minimum 2 years of clinical, medical office, scheduling, or administrative experience
• Proficiency with Microsoft Office Suite, including Outlook, Teams, Word, and Excel
• Strong organizational skills and attention to detail
• Excellent communication and customer service skills
• Ability to manage multiple priorities in a fast-paced environment

Preferred Qualifications:

• Medical secretary or medical office background
• Previous scheduling experience
• Bilingual skills

Why Join The IMA Group?

• Fully remote work environment
• Collaborative and supportive team culture
• Opportunity to make an impact in healthcare operations
• Comprehensive benefits package for eligible employees

If you are highly organized, enjoy working behind the scenes to support clinical operations, and thrive in a fast-paced environment, we'd love to hear from you.