Job Description

LaSante Health Center is seeking a Clinical Operations & Education Coordinator who will be responsible for improving the quality, efficiency, consistency, and professionalism of clinical operations through staff education, workflow development, competency assessment, quality improvement, and daily operational oversight.

This is a hands-on leadership position responsible for coaching and developing clinical staff while actively monitoring patient flow, room utilization, provider support, and compliance with organizational policies.

The successful candidate will spend the majority of the workday on the clinical floor observing staff, identifying workflow inefficiencies, mentoring employees, solving operational problems, and supporting providers to ensure efficient, safe, and patient-centered care.

The position reports directly to the Director of Nursing.

Minimum Qualifications:

• Current, unrestricted Registered Nurse (RN) license

• Minimum three years of ambulatory clinical experience

• Demonstrated leadership, supervisory, preceptor, or training experience

• Excellent communication, coaching, and conflict resolution skills

• Strong organizational and time management abilities

• Comfortable learning and utilizing technology to improve clinical operations

• Proficient with Microsoft Office (Excel, Word, Outlook) and Electronic Medical Records

Preferred Qualifications:

• Experience working in a Federally Qualified Health Center (FQHC) or community health center

• Experience with eClinicalWorks (eCW)

• Lean, Six Sigma, or other workflow improvement experience

• Previous responsibility for staff education or competency validation

Clinical Competency Requirements:

The RN Coordinator must be capable of independently performing, teaching, evaluating, and troubleshooting routine clinical duties expected of clinical support staff, including but not limited to:

• Patient rooming

• Patient intake and history collection

• Vital signs

• Height, weight, BMI, and growth chart documentation

• Vision and hearing screening

• Point-of-care testing

• Fingerstick testing

• Phlebotomy

• Venipuncture

• Specimen collection and handling

• Electrocardiograms (ECGs)

• Vaccine administration within scope of practice

• Medication administration within scope of practice

• Injection techniques

• Nebulizer treatments

• Urinalysis

• Pregnancy testing

• Rapid testing (COVID, Influenza, Strep, etc.)

• Medical equipment cleaning and disinfection

• Instrument processing

• Infection prevention and control

• OSHA compliance

• HIPAA compliance

• Emergency response procedures

• Clinical documentation within the EMR

• Provider assistance during examinations and procedures

• Supply management and exam room readiness

The Coordinator must be able to demonstrate these skills, coach staff in their performance, and validate competency.

Primary Responsibilities:

Clinical Education

• Develop and maintain standardized training materials for all clinical positions

• Create competency checklists for every clinical role

• Coordinate onboarding of new clinical employees

• Conduct annual competency assessments

• Develop standardized workflows across all departments

• Provide one-on-one coaching and remediation

Daily Staff Observation

Observe a minimum of two clinical employees each workday

Evaluate:

• Technical skills

• Clinical judgment

• Patient interaction

• Workflow adherence

• Infection control

• Documentation

• Time management

• Professionalism

• Teamwork

• Communication

• Provider support

Document findings and follow up on corrective actions.

Workflow Improvement

Continuously evaluate and improve:

• Patient throughput

• Room utilization

• Provider efficiency

• Clinical workflows

• Lab workflows

• Nurse visits

• Vaccination workflow

• Specialty clinic workflow

• Telephone triage workflow

• Documentation processes

Identify bottlenecks and implement measurable improvements.

Operational Leadership

• Monitor patient wait times throughout the day

• Round on providers and clinical staff

• Identify workflow barriers in real time

• Assist staff during periods of high patient volume

• Ensure exam rooms are fully utilized

• Monitor staffing assignments

• Promote accountability and teamwork

Culture & Staff Development

Promote a culture of professionalism, accountability, teamwork, and continuous improvement.

Coach employees through performance concerns before they become disciplinary issues whenever appropriate.

Foster collaboration among nurses, medical assistants, providers, laboratory staff, and administrative teams.

Quality & Compliance

Monitor compliance with:

• Organizational policies

• Clinical workflows

• OSHA

• HIPAA

• Infection control

• Quality measures

• Regulatory requirements

Partner with Nursing Leadership and Compliance on quality improvement initiatives.

Performance Expectations:

Success in this position will be measured through objective outcomes, including:

• Reduced patient wait times

• Improved room utilization

• Increased provider productivity

• Completion of standardized training manuals

• Completion of competency evaluations

• Daily staff observation logs

• Improved workflow compliance

• Improved patient satisfaction

• Reduced clinical errors

• Positive staff engagement

• Improved onboarding experience

• Reduced provider downtime

• Measurable improvements in operational efficiency

Desired Personal Characteristics:

The ideal candidate is:

• A visible leader rather than a desk manager

• Comfortable giving immediate feedback and coaching

• Highly organized and detail-oriented

• Calm under pressure

• Technologically capable and eager to leverage technology to improve operations

• Able to build trust while holding staff accountable

• Passionate about teaching and mentoring others

• Focused on solving problems through process improvement rather than simply reacting to issues

Leadership Philosophy:

This position exists to improve clinical operations through education, coaching, and continuous improvement. The successful candidate will lead by example, remain highly visible on the clinical floor, and measure success by the development of staff, improved patient experiences, efficient provider support, and measurable operational outcomes.