Job Description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a  public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
Join us in  transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Role
Veeva Systems, the leader in Industry Cloud for Life Sciences, is hiring for our Clinical Operations Professional Services team to help implement solutions that will drive efficiency and speed in Clinical Trials. 
As a member of our Professional Services team, you will be responsible for understanding our customers’ challenges and clinical needs, translating requirements into solution design, delivering training, and supporting customers during application validation.

What You'll Do

• Participate in projects at life sciences or biotech companies designing and deploying Vault Clinical systems
• Rapidly configure and implement the Vault Clinical suite (Vault eTMF, Vault CTMS and Payments) which is used to manage clinical processes and content in the cloud
• Lead requirements workshops: design, prototype, configure, and document content management and/or data solutions
• Project management including resource planning, leading and motivating a cross-functional team, and project tracking and forecasting
• Ensure customer success from beginning to end of the engagement life cycle
• Mentor project team and junior consultants
• Assist presales/sales teams in defining scope, cost and estimations

Requirements

• 6+ years in a customer-facing role (e.g., Services Consultant, Clinical Application Specialist, Implementation Project Manager) specifically within the Life Sciences industry
• Direct experience supporting or working for a major CRO or top-tier pharmaceutical sponsor
• Demonstrated, deep understanding of the local clinical trial operational models and compliance with regulations
• Experiences with eTMF or CTMS systems
• Legal resident or citizen with the right to work in Australia and be based in Melbourne
• A team player, Hardworking and Self Driven person
• Bachelor’s degree or above

Nice to Have

• Direct experience with systems such as Veeva Vault, ePharmaSolutions, PhlexEview, WingSpan, OpenText, SharePoint, Documentum, FirstDoc/FirstPoint, NextDocs, BioClinica CTMS, IMPACT CTMS, Medidata CTMS, GoBalto, or other clinical technologies
• Life Science, Computer Science, or related degree
• SaaS/Cloud experience including knowledge of systems validation
• Experience in service delivery management and/or systems implementation

#LI-MidSenior
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.