In this valuable role, the Clinical Office Supervisor will be based in the operational center of the district and will use clinical knowledge and judgement to problem solve and support clinical care and service delivery in collaboration with Clinical Community Supervisors, Care and Service Managers, and Operations Managers. The Clinical Office Supervisor will have the knowledge to assess, advise on, and evaluate a wide range of care and service delivery situations identified by field staff, clients/families, and internal office staff ensuring safe, quality, ethical care provision, and is expected to practice in accordance with regulatory legislation and standards as determined by their regulatory body and ParaMed.
Why you’ll love working here:
Be a part of a great supportive team
Attractive scheduling
Opportunity to develop therapeutic relationships
Opportunity to practice and develop complex clinical skills
Best in class training and development programs, including a comprehensive clinical orientation and hands-on skills labs
Celebration and Recognition programs
Comprehensive health and dental benefit plans
Company paid mobile devices
Education allowance for employees and family
Opportunities for career advancement
Employee Assistance Program
Employee perks and exclusive offers
What you'll do:
Respond to and advise/resolve concerns from field staff, clients/families, coordination, public, and funding staff
Initiate client and staff safety incident investigations and documentation to ensure timelines are met
Work collaboratively with frontline team members, Clinical Supervisors, and Care and Service Managers to support clinical documentation and submission requirements according to our Funder’s and CNO guidelines
Manage the daily Automated Provider Report (APR) tracking processes
Manage APR failure reports to ensure all APRs transmit to the funder in a timely manner
Engage clients in problem solving using a collaborative approach, offering health teaching, building rapport and trust, achieving a mutual understanding and agreement to identify actual and potential client health care needs, strengths, capacities and goals
Engage staff in problem solving, offering education on practice questions, coaching and mentoring in resolution of problems
Maintain the knowledge, skills and attitudes to provide safe, efficient, effective service in all areas of practice by keeping abreast of changes in practice setting that affect scope of practice
Document all client care and staff problem solving as per ParaMed policies
Respond to Not Seen Not Found (NSNF) situations in a timely fashion – following Paramed policies and working with the Funder
Attend to all urgent clinical concerns in a timely manner, using appropriate prioritization and delegation
Support staff with workplace injury reporting in a timely manner
Review billing suspensions and rejections to ensure visits are authorized by our Funder
Follow-up with staff who require further training and support in completing on time clinical documentation
Be part of a clinical on call evening/weekend rotation
Other duties as assigned
What you bring:
Current RN or RPN registration with the College of Nurses of Ontario and entitled to practice without restrictions
Minimum of 5 years’ experience as a practicing Registered Nurse or Registered Practical Nurse
Comprehensive patient health assessment skills are required
Possess an understanding of the principles of community nursing practice
Proven experience leading and managing a team
Knowledge of clinical documentation standards and practice guidelines is required
Excellent organizational, interpersonal, and teaching skills
Commitment to professional development in clinical practice that is relevant to home health care
Effective critical thinking and problem-solving skills
Must possess a valid driver’s license and access to reliable transportation
Able to provide a current, clear Vulnerable Sector Screening (VSS)
C.N.A. Certification as a Community Health Nurse (CCHN(C)) is considered an asset
Full time
Compensation will be discussed during the recruiting process.
ParaMed is Canada's leading provider of home health care services, driven by a mission to provide people with the care they need, wherever they call home. Our dedicated team of skilled professionals delivers a wide range of services to meet the full care spectrum of care needs including high-quality nursing, therapeutic, personal support and home support. We work hand-in-hand with health system partners to deliver personalized and coordinated care, support independent living and relieve capacity pressures on hospitals. Today, our national reach enables expanded access to care in homes and communities across Canada, allowing us to support more people in more places than ever before.
We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position.
Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process.
We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment — every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us.
ParaMed is an equal opportunity employer committed to respectful and inclusive hiring practices. We welcome all applicants, including those from equity-deserving groups, including Indigenous peoples, women, people with disabilities, and visible minorities.
ParaMed is committed to fostering an accessible, inclusive, and equitable hiring process. We will gladly accommodate the needs of applicants throughout all stages of the recruitment process upon request and in accordance with applicable legislation. If you require support during any stage of the process, email us at careers@paramed.com.
We acknowledge that the care we provide across Canada occurs on lands that have been cared for by many Indigenous peoples for generations. We recognize First Nations, Inuit, and Métis Peoples and their enduring connection to this land, and the importance of respect and cultural safety in the work we do.
ParaMed has been providing home care and wellness solutions across Canada since 1974 and is a nationally accredited provider with Exemplary Standing by Accreditation Canada.
We ensure our care providers access to ongoing opportunities to hone their skills and upgrade their credentials, are supported with regular management and supervisory resources and regularly coached on best practices.
ParaMed is a place to grow. Our commitment to our team members and the work they do means that you can expect exceptional care providers who are well trained, supported, and engaged.
When you choose ParaMed, you access our qualified personnel and gain from our more than 50 years of proven experience providing clinical, therapeutic and home support services and a 10,000 member strong workforce.
