Job Description

• Supporting the Operations Manager as their emergency back up, collaborating effectively with them in day-to-day operational/clinical needs
• Managing the day-to-day efforts of the following direct reports: RPN’s and Clinical Coordinator
• Facilitating the effective performance management of any staff under their direction including coaching/ mentoring, formal performance management/reviews, and clinical training
• Supporting the Operations Manager in their operational / human resources responsibilities of scheduling, payroll, hiring/ interviewing, terminations, etc.
• Engaging as the Manager On-Call on a rotating basis, monition the program’s 24-hour emergency response system to ensure effective functioning
• Ensuring that the work output of the clinical team members is accurate, efficient, effective and organized
• Effectively interpreting and administering Collective Agreements, policies, procedures and other compliance items, applying these effectively to daily clinical practices
• Conducting team Huddles with direct reports, ensuring they receive regular information, feedback and communications in relation to clinical requirements
• Facilitating and encouraging positive communication between direct reports and operational team members, SJHC management team, external community partners, and client groups
• Maintaining high levels of confidentiality, ensuing documentation and sensitive information is kept in a secure and controlled manner
• Managing critical clinical quality initiatives, coordinating clinical staff in tasks associated with clinical quality initiatives
• Optimizing clinical service utilization, ensuring qualified and adequate clinical staffing to facilitate appropriate care in a fiscally responsible manner
• Providing input, and collaborating with, the OM-FP in the recruitment and selection processes
• Assuming clinical leadership/co-ordination responsibilities on a day-to-day basis
• Participating in Ontario Health at Home, City of Hamilton or other external stakeholder conference calls, meetings or discussions as required
• Other duties as required

• Ensuring the delivery of quality client care and services which support client independence and dignity
• Providing professional clinical leadership to staff
• Promoting and providing clinical education opportunities to staff
• Conducting, or coordinating, assessments to establish client eligibility for the program
• Identifying client needs, developing client care plans in co-operation with the client, their families and other community partners/stakeholders as necessary
• Facilitating client referrals to other support providers when required
• Managing the accurate and timely completion of admission documentation for clients entering the program
• Monitoring and evaluating the client’s progress within the service plan, making adjustments as necessary and communicating with other staff members as needed
• Assisting clients in adapting to change and in becoming acclimatized to their new environment
• Attends weekly clinical rounds
• Attends weekly care conference
• Addressing client’s / client’s family quality of care concerns, conducting investigations as required, ensuing effective communications, addressing and implementing effective solutions or corrective actions where necessary
• Acting as an advocate for clients/caregivers by interpreting information, supporting decisions and facilitating communications
• Communicating with client physicians
• Working in partnership with Ontario Health at Home as it relates to client discharge planning
• Leading Retirement Home Regulatory Act (RHRA) inspections of the program
• Other duties as required

• Ensuring direct reports are complying to policy, procedure, safety and all applicable legislative requirements at all times
• Ensuring effective and timely client incident investigations, and/or working in co-operation with others to support client incident investigations
• Establishing and implementing clinical continuous improvement initiatives, corrective actions and or process changes where required
• Representing the program on various external committee’s, teams or working groups
• Supporting the OM-FP in ensuring that policies and other site documents are up to date and in compliance with all applicable legislation
• Maintaining high levels of clinical teamwork, integrity, and confidentiality
• Actively promoting and managing the program’s continuous improvement and risk management initiatives among direct reports and external stakeholders
• Supporting the OM-FP in preparing program related statistical information on a yearly, monthly and quarterly basis, or as required/requested (e.g. corporate, Ontario Health at Home, LHIN, Scorecard, external stakeholders etc.)
• Supporting the OM-FP in activities related to the program budgets, supply ordering and other operational considerations
• Actively and positively promoting SJHC as a quality service provide
• Supporting the OM-FP in conducting Program tours
• Ensuring direct reports’ compliance to corporate training requirement (Surge, in-class etc.)
• Other duties as required

• Regularly demonstrates our mission, vision and values:
  1. Support compassionate care, faith and diversity
  2. Deliver quality care, pursue and share knowledge, respect diversity, remain faithful
  3. Commit to working everyday with dignity, respect, service, justice, responsibility and enquiry
• Demonstrates SJHC mission, vision and values through ethical, compassionate leadership
• Strong inter‑professional leadership and collaboration skills
• Exceptional communication (verbal and written), diplomacy, and stakeholder engagement
• Advanced problem-solving, decision-making, and change management capabilities
• Strong program planning, implementation, evaluation, and quality improvement skills
• Proven financial and resource management experience
• Ability to manage complexity in a fast paced, evolving healthcare environment
• Commitment to continuous learning, improvement, and innovation
• Maintains confidentiality and demonstrates sound judgment at all times

• University level degree or diploma in Nursing, required
• Current and unrestricted Registered Nurse licence, required
• Member in good standing with Ontario College of Nurses, required
• 3-5 years of previous experience as a Clinical Nurse Manager, required
• Unionized work environment experience, an asset
• Strong knowledge of the Retirement Home Care Act, preferred
• A current Ontario driver’s license in good standing, required
• Excellent understanding of MS office software including excel spreadsheets, required
• Knowledge of community supports, Home Care community, Acute and LTC, required
• Familiar with Procura software, preferred