Job Description

This role collaborates with the Medical Director, Practice Administrator, and Director of Nursing to provide oversight of clinical nursing care and operations, including primary care nursing, medical assisting, same-day access, and immediate care. The Clinical Nurse Manager is responsible for local implementation of the point of care CLIA waived laboratory program, radiology program, and infection control program. The role supervises ancillary clinical staff, including Treatment and Triage Nurses, Team Nurses, Medical Assistants, Radiology Technicians, and Phlebotomists. As a local leader for a value-based care organization, the Clinical Nurse Manager ensures the nursing department contributes to meeting all clinical, utilization management, and regulatory compliance goals. The role is responsible for acting as the subject matter expert for nursing best practice and adherence to nursing policy and procedure.

Duties and Responsibilities

• Act as subject matter expert for all nursing roles and responsibilities, including PCP panel management and primary care nursing and medical assisting activities, Patient Centered Medical Home (PCMH) standards, and Immediate Care protocols.
• Ensure ongoing competence of team members through direct supervision and performance evaluation.
• Responsible for team member hiring, onboarding, staffing, and performance.
• Implement employee health policy and procedure for local center, including maintenance of vaccination records and response to bloodborne pathogen exposure.
• Oversee management of medical supply and floor stock medication inventory.
• Manage quality assurance for point of care CLIA waived laboratory.
• Manage quality assurance for radiology policy and procedure.
• Ensure accessibility to medical and nursing services provided by AbsoluteCare.
• Take the lead with medical emergency response.
• Provide routine education to staff on evidence-based practice including, but not limited to, disease management, preventive care, care coordination, medication safety, infection control, medical emergency response, and immediate care interventions.
• Proactively engage with the entire integrated care team and assist with resolving barriers to care and clinical nursing services.
• Maintain excellent communication between integrated care teams and site and national leadership.
• Take part in innovative problem solving to decrease unnecessary emergency room utilization through optimization of AbsoluteCare clinical services.
• As applicable, coach supervisors on clinical and administrative management of their team members.

Minimum Qualifications

• Active, unrestricted license as a Registered Nurse in the state of practice required.
• 3+ years of supervisory experience.
• Compact RN license preferred, or willingness to obtain.
• Bachelor's Degree in Nursing preferred.
• Active CPR certification.
• 5+ years of recent clinical experience (hospital, ER, urgent care, infusion center, etc.).
• Highly skilled with peripheral and central line care.
• Experience with training and mentoring.
• Ability to travel for onboarding in new centers (< 10%).
• Excellent interpersonal communication skills.
• Strong problem solving, project management and organization skills.

Working conditions

This job operates in a professional office environment. This role routinely uses general office equipment. Often wear a special uniform, such as surgical scrubs. Often wear protective or safety attire, such as gloves and masks. Exposed to infection and diseases from contact with patients daily. Work in close proximity to others. Must come into close physical contact with patients during procedures.

Physical requirements

• Ability to communicate clearly and exchange accurate information constantly.
• Ability to remain stationary and/or stand for long periods of time.
• Constantly operates computer, keyboard, copy and fax machine, phone and other general office equipment.

Direct reports

Treatment and Triage Nurse, Team Nurse, Medical Assistant, Radiology Technician, and Phlebotomist. Nurse Supervisor and Medical Assistant Supervisor as applicable.