Job Description

Responsible for coordinating clinical operations and patient care delivery across assigned practice locations. Provides clinical leadership, guidance, and expertise to ensure care is delivered efficiently, safely, and in alignment with Augusta Medical Group standards. Assists Medical Office Managers with quality assurance and performance improvement activities.

Education, Licensure/Certification, and Experience requirements:

• Graduate of an Accredited Nursing Program (LPN or RN) required
• BSN or MSN preferred
• Current valid LPN or RN license to practice in the Commonwealth of Virginia required
• Membership in professional organization preferred
• Specialty certification preferred
• Minimum 3 years clinical experience in a medical office or ambulatory care setting required
• Prior leadership, charge nurse, or preceptor experience preferred

Competencies, Knowledge, Skills and Abilities:

• Clinical Expertise: Demonstrates sound clinical judgment, broad knowledge of ambulatory care workflows, and the ability to serve as a clinical resource for staff.
• Leadership Skills: Inspires and supports clinical teams without direct supervisory authority; models professionalism, accountability, and high standards of patient care. Provides peer evaluation and constructive feedback during performance reviews. Serves as a mentor to clinical team members, including guiding professional development and supporting clinical growth. Actively mentors and supports the onboarding and integration of new employees to foster a culture of excellence and collaboration.
• Communication and Collaboration: Communicates clearly and respectfully with providers, staff, and leadership; facilitates effective teamwork across disciplines and locations.
• Workflow Coordination: Understands patient flow, clinical documentation, and practice operations to support safe, efficient care delivery.
• Education and Coaching: Capable of assessing team member competencies, coordinating training efforts, and mentoring staff to improve performance and confidence.
• Quality and Safety Awareness: Applies knowledge of infection control, environment of care standards, and clinical regulatory requirements to maintain a safe care environment.
• Adaptability and Problem Solving: Functions effectively in dynamic, fast-paced settings; anticipates issues and engages in proactive problem-solving.
• Regulatory Knowledge: Familiar with DNV, OSHA, Fire Marshal, and environmental standards.
• Technology Proficiency: Comfortable using EHR systems, email, and clinical software tools to document, communicate, and support decision-making.

Essential Job Duties:

Personnel Support

• Provides clinical guidance to support optimal staffing patterns and continuity of care
• Assisting the Medical Office Manager in recruiting, interviewing, and selecting qualified staff for practice(s)
• Supports the coordination of staff development and clinical education activities
• Conducts monthly routine staff meetings as appropriate in collaboration with the Medical Office Manager
• Cultivates a culture of transparent communication and collaboration across all team members and stakeholders
• Builds and remains strong, respectful working relationships with the practice(s) across Augusta Medical Group
• Facilitates resolution of conflicts through constructive dialogue, empathy, and professionalism

Fiscal Management

• Collaborates with the Director to monitor and review clinical budget components, including supply usage and staffing models, in alignment with Augusta Medical Group’s financial targets
• Continually identifies areas for cost savings in clinical operations, such as reducing waste, optimizing use of medical supplies, and standardizing equipment utilization practices
• Participates in supply inventory tracking and analysis to ensure efficient usage and prevent overstocking or stockouts, escalating significant variances or usage trends to Medical Office Manager
• Provides clinical input during the budget planning process, particularly regarding clinical staffing needs, supply projections, and potential capital equipment requests
• Educates clinical staff on cost-conscious practices and the impact of their roles on practice-level financial stewardship.

Staff Education

• Partners with the Medical Office Manager to support onboarding and ongoing clinical education for staff, ensuring alignment with Augusta Medical Group standards and regulatory requirements.
• Assesses the clinical competency and educational needs of team members on an ongoing basis and communicates findings to the Medical Office Manager and practice leadership.
• Coordinates or facilitates clinical in-services, skill validations, and competency assessments in collaboration with the Medical Group clinical educator.
• Assists in maintaining documentation of clinical competencies in accordance with organizational and regulatory expectations.
• Serves as a clinical resource and mentor for staff, modeling best practices and evidence-based care.
• Promotes a culture of continuous learning and professional development by encouraging certification, continuing education, and skill advancement among staff.

Regulatory and Environmental of Care (ECO) Management

• Collaborates with the Medical Office Manager to ensure the clinical environment complies with safety, infection control, and regulatory standards set by Augusta Medical Group and accrediting bodies.
• Monitors the physical clinical space for safety risks, equipment malfunctions, and cleanliness concerns, escalating issues as needed to appropriate departments (e.g., Facilities, Clinical Engineering).
• Supports staff in adhering to environment of care protocols, including hand hygiene, proper waste disposal, and equipment disinfection.
• Participates monthly environmental of care rounds, identifying and documenting clinical risks or hazards and assisting with follow-up actions.
• Ensures completion and accuracy of clinical regulatory logs (e.g., refrigerator temperature checks, code cart verifications), and supports staff in correcting deficiencies.
• Assists in maintaining survey readiness by promoting compliance with daily operational standards and educating staff on environment of care expectations.

Some benefits of working at Augusta Health include:

• Generous paid time off to promote work life balance
• Competitive Pay
• Retirement Plan
• Medical, Dental, and Vision Benefits
• Free onsite parking
• Tuition reimbursement
• Onsite childcare

Company Information:

Augusta Health is a mission-driven, independent, nonprofit, community health system located in Fishersville Virginia in Virginia’s scenic Shenandoah Valley. Augusta Health offers a full continuum of inpatient and outpatient services which includes Augusta Medical Center a 255 bed inpatient facility and Augusta Medical Group which is comprised of 40 practice locations and four urgent care locations.

Equal Opportunity:

Augusta Health recruits, hires and promotes qualified candidates for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran or military discharge status, and family medical or genetic information.