Pets at Home

Clinical / Non-Clinical Practice Manager

Pets at Home  •  Onsite  •  2 hours ago
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Job Description

Are you a proactive, organised, and strategic thinker who thrives in a leadership role? If you enjoy managing workflows, ensuring seamless practice operations, and still having the opportunity to engage in hands-on nursing when needed, then this could be the perfect role for you!

Here at Tilehurst Vets for Pets we are looking for an experienced Veterinary professional who has desires to move into a more strategic role, whilst still having some overflow of other duties such and nursing or client care.

This position is primarily leading and managing the workflow and diaries to ensure the smooth running of the clinical side of the practice, and that we are collectively achieving all that is possible as a dynamic enthusiastic and united team.

This is a Maternity Cover position working up to 40 hours per week including part of the weekend rota, NO OOH with great flexibility – Starting November 2026

Tasks that will fall within your week will include:

  • Always having an overview of the clinical team with a strategy for task completion. 2.5 Vets, 1 RVNs, 2 SVN’s, 1 VCA’s and 5 CCA’s.
  • A presence to supervise, monitor and direct to ensure effective and efficient workflow, including diary alterations and break cover, ensuring standards are upheld.
  • Provide line management support to the clinical and non-clinical teams This includes the delivery of timely individual colleague appraisals, 1 to 1’s and any performance management requirements. Ensure all appropriate inductions and probationary reviews are completed on time.
  • Encourage ongoing development and suggest improvements for both individuals and the practice to deliver timely and effective patient and customer care for all.
  • Identify and deliver business opportunities to grow revenue to the agreed budget.

Overall, you will have a good experience of veterinary industry, excellent customer service and communication skills, be an effective team player, have a systematic approach when making decisions and be able to carry out the role effectively with planning and organisation. The ideal candidate will enjoy the variety provided by the clients and colleagues alike.

Benefits:

We can offer an excellent salary up to £40,000 (depending on experience), we offer all the benefits you’d expect from a major employer (pension, healthcare, paid memberships etc.) plus a few more, such as excellent career progression with possible partnership opportunities and exclusive lifestyle and shopping discounts (up to 20% off at Pets at Home).

Location: RG30 1PR

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!

Pets at Home

About Pets at Home

Since 1991, when we were a wholesaler with a team of just 15, we’ve been focused on getting better every day. By putting pets before profit, working as a team and taking pride in everything we do, we’ve grown into a 451 store network with more than 8,913 colleagues working in our Stores, Grooming Salons, Distribution Centres and Support Office.

We are the UK’s leading pet specialist, providing pet owners with all their product needs, as well as our Vets for Pets practices and Grooming salons. We support our colleagues to work with pride and passion, to bring honesty and integrity to work every day, and to do it all with a sense of fun and fearlessness. We never shy away from having the important conversations and doing what we say we’ll do.

Our values and behaviours are practiced daily across the business and are what really makes us an enjoyable, exciting place to work. We're always striving to develop and reward our colleagues with an extensive in-house series of training programmes, wellbeing initiatives and a comprehensive benefits package. In 2018 we were delighted to be voted top 5 in the Great Place to Work UK’s Large category.

Our colleagues are central to the success of the business and are fully trained in pet care and dedicated to animal welfare. Pets are central to everything that we do and 93% of colleagues have their own pets too!

If you like the sound of life at Pets at Home, you can find out more on our dedicated careers site: https://www.petsathomejobs.com/

Industry
Retail & Ecommerce
Company Size
5,001-10,000 employees
Headquarters
Handforth, GB
Year Founded
1991
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