Job Description

The Clinical Navigator facilitates the successful coordination of all aspects of patient’s care.

Detailed Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Develops a bond with patients ensuring they feel welcomed, understood, and appreciated not only during consultation but the day of surgery as well.
• Provides a great patient experience while achieving company set conversion metrics.
• Delivers high customer satisfaction (always friendly and helpful).
• Educates and assists patients in selecting services.
• Arranges for pre-op testing.
• Sends surgery requests with CPT codes to the authorization department.
• Confirms that medical necessity is met.
• Tends constantly to the phone and to resolving patient requests and/or issues.
• Schedules patients for surgery, either in person or over the phone.
• Communicates constantly with assigned surgeon and facility personnel for scheduling purposes.
• Coordinates pre-op and post-op appointments.
• Communicates with hospitals to perform all necessary pre-operative requirements.
• Acts as liaison between the clinic, surgery center, and physician.
• Other duties as assigned.

Requirements

Education and Technical Skills

• RN license is strongly preferred
• BLS required or may be obtained shortly after hire
• 2+ years of work experience in healthcare setting and/or Bachelor’s degree in lieu of experience
• Must thrive in fast-paced environment
• Must be organized and detail-oriented
• Must possess excellent written and verbal communication skills
• Must demonstrate excellent customer service skills
• Enthusiastic team player
• Strong work ethic
• Knowledge of computer systems
• Ability to prioritize and execute when pulled in different directions
• Ownership of work