Job Description

Are you a seeking a management position? Medical Associates is hiring a Clinical Manager to oversee the Otolaryngology and Urology departments!

Where You Will Be Working:

Medical Associates Clinic is a physician owned multi-specialty group practice. Our 200+ providers and 900 health care professionals lead the way in providing quality healthcare in Northeast Iowa, Southwest Wisconsin and Northwest Illinois. The Clinical Manager position supports and is based out of the Dubuque, Iowa West and East Campuses.

What You Will Be Doing:

The Clinical Manager role combines leadership responsibilities with occasional hands-on patient care. This individual is responsible for overseeing the day-to-day clinical operations of the Otolaryngology and Urology departments, ensuring the delivery of high-quality patient care, managing nursing staff, and ensuring that clinical best practices are followed.

You will work in partnership with Department Chairpersons and your Clinical Director while working with physicians, advanced practice providers, and staff. You will be responsible for the management and development of staff, payroll, scheduling, budgeting. You will positively initiate and lead change.

Schedule:
Core business hours for this position are Mon-Fri, 8-5:00 with flexibility to attend meetings outside core business hours on occasion.

What Skills You Bring:

• Positive, energetic personality
• Strong communication skills, critical thinking, team building skills, and clinical/business knowledge
• Effective organization skills, multitasking, and follow-through
• Flexible with your schedule to attend meetings as needed and open to gaining new responsibilities
• Open to change and willing to take on projects
• Previous leadership and healthcare experience a plus

Essential Functions & Responsibilities:

• Facilitate the organization and coordination of delivering quality patient care within the department. May include assisting with direct patient care.
• Perform managerial responsibilities, which may include but are not limited to: preparing annual budgets, attending meetings, collecting/compiling data and preparing reports. Facilitate medical records management, results, data entry and business office activities, including establishing appropriate coding and charging mechanisms for the department.
• Work alongside nursing staff on the floor, providing direct patient care including assessments, administering medications, and coordinating treatments.
• Serve as a clinical resource for the nursing team, offering expertise and support in complex or critical situations.
• Manage selection, training, development, performance evaluation, and performance issues for direct reports. Prepare schedule and assign work to assure adequate staffing levels to deliver a high level of patient service.
• Interpret and comply with regulations, policies, and procedures, which may include but is not limited to: completing incident reports, evaluating safety of equipment, credentialing in area of responsibility, and enforcing CLIA regulations governing laboratory functions.
• Complete all other assigned projects and duties.

Knowledge & Skills:

Education: Associates or Bachelor’s Degree in related field from an accredited institution or specialized course of study/certification at a business or trade school.

Experience: Five to ten years of similar or related experience. Management experience preferred.

Interpersonal Skills A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others inside and/or outside the organization, and/is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important (vendor reps, labs, offices, hospital, etc.) and fostering sound relationships with other entities (companies and/or individuals) becomes necessary.

Other Skills: Use and operate a wide variety of diagnostic and medical equipment including laboratory analyzers. Use personal protection safety equipment including gloves, lab coats, gowns, goggles, and face masks/shields. Microsoft Office products including Outlook, Word, and Excel.