Job Description

Site: Massachusetts Eye and Ear Infirmary

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Under the direction of the Director of Operations and in partnership with the department's Physician Director, this role oversees the day-to-day clinical operations of the department. The Clinic Operations Manager provides leadership and support for clinical staff, ensures efficient and effective clinic operations, and helps implement departmental and organizational initiatives. This position plays a key role in maintaining high-quality patient care, operational excellence, regulatory compliance, and a positive patient and staff experience.

Does this position require Patient Care?
Yes

Essential Functions
-Provide operational leadership for the department's clinical areas, including hiring, onboarding, training, scheduling, and supervising clinical staff in collaboration with department leadership.
-Assess staff performance and competencies while supporting professional growth and development.
-Partner with the Director to implement new workflows, policies, and process improvements that enhance efficiency and ensure regulatory compliance.
-Support departmental and organizational initiatives by contributing to workflow optimization and operational improvements.
-Assist in the development and monitoring of operating and capital budgets, while promoting responsible resource management and financial stewardship.
-Coordinate staffing and resources to ensure appropriate clinical coverage and meet changing patient care needs.
-Promote an exceptional patient experience by ensuring resources are allocated effectively, including accommodations for patients with unique or specialized needs.
-Address patient concerns, questions, and service issues in a timely, professional, and compassionate manner.
-Monitor operational and quality metrics, identify opportunities for improvement, and support initiatives that enhance patient satisfaction, quality of care, and overall clinic performance.

Education

• Bachelor's degree in Healthcare Administration, Business Administration, Management, or a related field required.

Can this role accept experience in lieu of a degree?

Yes

Licenses & Certifications

• Certified Ophthalmic Assistant (COA) through the Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO) required.

Experience

• 5–7 years of progressive leadership or management experience in an ophthalmology or ophthalmic practice required.

Knowledge, Skills & Abilities

• Strong leadership, coaching, and team development skills.
• Excellent interpersonal and relationship-building skills with the ability to collaborate effectively across multidisciplinary teams.
• Ability to lead in a fast-paced, high-volume clinical environment while managing multiple priorities.
• Strong written and verbal communication skills.
• Demonstrated analytical, critical thinking, and problem-solving abilities.
• Experience partnering with physicians, clinical staff, and operational leaders to support departmental goals.
• Knowledge of healthcare regulatory, compliance, and quality standards.
• Proficiency with Microsoft Office applications.
• Knowledge of medical terminology and ophthalmic clinical operations.

Onsite

800 Huntington Avenue

40

Regular

Day (United States of America)

Pay Range

$96,886.40 - $140,899.20/Annual

Grade

7At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

5110 Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework