Change people’s lives and love what you do! Cochlear develops world-leading medical devices that help people hear and be heard. As a top 100 medical device company and market-leader in implantable hearing devices, more people choose a Cochlear-branded cochlear or acoustic implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives.
The Clinical Manager will provide expert clinical support across Cochlear’s portfolio, with a strong focus on Cochlear Implants. This role is key to helping clinicians and multidisciplinary teams use Cochlear solutions safely and effectively, while supporting high-quality patient outcomes.
Working closely with audiologists, ENT surgeons, speech and language therapists, NHS Trusts, private providers, and internal Cochlear teams, you will deliver clinical education, product training, technical guidance, and support for complex case management. You will also contribute to upgrade programmes, pathway improvement, and service efficiency initiatives.
Location: Field-based role covering London and the surrounding region west of London extending to Southampton, requiring regular travel to NHS Trusts and partner organisations across the territory.
Deliver high-quality clinical training on Cochlear Implant products to audiologists, surgeons, and multidisciplinary teams.
Support clinical teams with device programming, troubleshooting, patient management, activations, and follow-up appointments, where appropriate.
Provide expert input on complex Cochlear Implant cases and collaborate with internal teams to resolve escalated clinical issues.
Support upgrade pathways, including candidacy, counselling, fitting workflows, troubleshooting, and patient communication.
Help clinics identify opportunities to improve patient pathways, reduce bottlenecks, and increase service efficiency.
Build trusted relationships with clinical teams across NHS Trusts and private providers and act as a key clinical point of contact.
Represent Cochlear at clinical meetings, conferences, workshops, and professional events.
Maintain accurate documentation in Salesforce Healthcloud and ensure compliance with relevant quality, governance, and data protection standards.
You bring strong clinical expertise in Cochlear Implants or implantable hearing technologies and are confident supporting clinicians in complex clinical environments.
You enjoy delivering training, sharing knowledge, and helping clinical teams feel confident in their use of products and best-practice approaches.
You are collaborative, proactive, and patient-focused, with the ability to build strong relationships across multidisciplinary teams.
You are comfortable working independently while partnering closely with internal teams to deliver a consistent, high-quality customer experience.
Strong clinical expertise in Cochlear Implants and/or implantable hearing technologies.
Experience delivering clinical training, product education, or technical support to healthcare professionals.
Experience supporting complex clinical cases, troubleshooting, or patient management within hearing healthcare or implantable devices.
Excellent communication, presentation, problem-solving, and relationship-building skills.
Ability to analyse clinical workflows and support pathway optimisation.
Bachelor’s or Master’s degree in Audiology, Hearing Science, Speech and Language Therapy, or a related clinical field.
Fluent English.
Experience within NHS Cochlear Implant or implantable hearing services.
Experience supporting surgical workflows, activations, follow-up appointments, or complex Cochlear Implant cases.
Knowledge of lean pathway design, service improvement, or clinical workflow optimisation.
Experience delivering regional or multi-site clinical training.
HCPC registration in Audiology, or equivalent clinical certification, would be desirable.
Experience using Salesforce CRM or Salesforce Healthcloud.
Why choose us?
For 40 years, Cochlear has been creating reliable products that continue to keep people connected to the world and to each other. We help people of all ages to hear in more than 180 countries around the world. Our technology connects people to life's possibilities and to the people who matter most. We have over 4000 employees globally dedicated to improving people's lives. To date, we have Invested over $2billion AUD in research and development.
Cochlear Offers You:
Competitive salary
25 days holidays (plus UK Bank Holidays)
company pension
flexible working patterns and the possibility to work remotely up to 40% per week
yearly salary review
Pension scheme
Group Life Insurance
Group Income Protection
Employee Referral Bonus
Service Anniversary Reward
Cycle to work scheme
Vitality health care
Medicash cashplan
free use of gym on business park and paid exercise classes available
This is your chance to be part of a premier organization with a great culture, working in a dynamic, growing and rapidly evolving environment to deliver outstanding results that benefit our customers every day. If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the APPLY button below!
Equal opportunities
Cochlear is committed to providing equal opportunities to avoid unlawful discrimination on the grounds of race, sex, disability, sexual orientation, religion/belief or age.
In line with our corporate ethics and statutory obligations we strive to ensure that the work environment is free of harassment and bullying and that everyone is treated with dignity and respect - this is an important aspect of ensuring equal opportunities in employment.
Hear now. And always
As the global leader in implantable hearing solutions, at Cochlear (ASX: COH) we are committed to our mission to help people hear and be heard. Our story started more than four decades ago when Professor Graeme Clark pioneered the world's first multi-channel cochlear implant and created an entirely new treatment for hearing loss.
Since our formation in 1981, we continue Professor Clark’s work to help people with moderate to profound hearing loss experience a life full of hearing.
We have provided more than 650,000 implantable devices. Each recipient helps form a global community of millions, through families, friends, colleagues, teachers and more. And they’re not just connected to their own community — each shares a link with each other and to Professor Clark’s childhood desire to help people hear.
We aim to give people the best lifelong hearing experience and access to innovative future technologies. We understand the privilege of connecting people to a life lived with hearing. And we listen, respond and move with the times – to continue to bring hearing within reach of all those who need it.
That's how we live our mission every day. Our global workforce of more than 4,000 people shares a collective determination to give more people the opportunity to enjoy a life of hearing.
Cochlear’s global headquarters are on the campus of Macquarie University in Sydney, Australia with regional headquarters in Asia Pacific, Europe and the Americas. Through our offices in over 180 countries we help people of all ages to hear.
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