Job Description

Operations & Patient Flow

• Daily Workflow Directing unit traffic to prevent bottlenecks and long wait times.
• Bed Management Coordinating with the ER and ICU to ensure rapid patient placement.
• Resource Allocation Assigning staff based on "patient acuity" (the severity of illness).
• Discharge Planning Meeting with social workers to ensure safe, timely patient exits- with special focus on Length of Stay and documentation improvement to improve the Case Mix Index

Human Resources & Team Leadership

• Staff Scheduling Managing 24/7 rotations, including call-outs and holiday coverage.
• Conflict Resolution Mediating disputes between medical staff or between staff and families.
• Skill Development Identifying training gaps and organizing "in-service" education sessions.
• Performance Tracking Setting annual goals and conducting formal reviews for nurses and techs.

Quality, Safety, & Compliance

• Audit Readiness Ensuring the unit is always prepared for surprise Joint Commission inspections
• Incident Investigation Reviewing "near misses" or patient falls to create prevention plans.
• Infection Control Monitoring strict adherence to hand-hygiene and sterile procedure protocols.
• Patient Experience Reviewing HCAHPS scores and addressing patient complaints directly.

Financial & Strategic Management

• Budget Variance Explaining why the department went over or under budget each month.
• Supply Chain Approving high-cost medical equipment orders and monitoring waste.
• Strategic Growth Helping the Department Chair plan for new service lines or unit expansions.
• Labor Costs Monitoring "overtime" usage and balancing the use of expensive travel nurses.

Required Skills & Qualifications

• Education PA/NP or a Master's degree (preferred) or a Bachelor's degree in Healthcare Administration or Nursing (MHA, MBA, or MSN).
• Experience Typically 3–5 years of clinical experience, often in a hospital or leadership role.
• Certifications Valuable credentials include Certified Clinical Manager (CCM) or Certified Healthcare Facility Manager (CHFM)- preferred
• Technical Proficiency Expert knowledge of Electronic Health Records (EHR) and healthcare management software.