Good Shepherd Hospice

Clinical Liaison

Good Shepherd Hospice  •  Houston, TX (Onsite)  •  1 day ago
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Job Description

The Clinical Liaison is a registered RN/LPN who is responsible for maintaining and increasing the use of Good Shepherd Hospice in assigned nursing facilities in an ethical and compliant manner.

This Liaison provides customer service, education and inservicing. Assisting with excellent and positive communication between GSH and partnering facilities is vital to the success of this role.

Responsibilities

  • Work closely with identified referral sources in all assigned facilities to ensure customer service with all eligible patients who need hospice, receive it in as timely a manner as possible.
  • Assist with admission planning by communicating with the patients’ physician and the nursing facilities regarding the evaluation and admission (if eligible) orders, evaluation, plan of care, medications, etc. This may include the copying of all records necessary to hospice care and the orchestration of DME.
  • Utilize required technology daily and weekly (email, Outlook, CRM).
  • Maintain an established contact and weekly education/in-services average set by the Director. These calls include the follow up with referral sources of patients who were evaluated but not admitted to the hospice program.
  • Provide customer service and provide informational visits and evaluations with patients and families.
  • Assist with development of market and company wide specific growth strategies.
  • Achieve and exceed goals set by the Directors and accompanying the job offer.
  • Ensure positive engagement between sales and clinical members of the hospice team.

    • POSITION CONDITIONS:

  • Ability to maintain and grow in assigned facilities in an ethical manner.
  • Strong organizational skills.
  • High level of internal and external visibility.
  • Ownership of defined territory.
  • Timeliness of defined reports on a daily, weekly and monthly basis.
  • Some work outside of normal business hours.
  • Strong customer service skills.
  • Excellent public speaking and presentation skills.
  • Strong desire to network with other healthcare professionals.
  • Must be able to attend offsite training and professional organization meetings.
  • Adhere to and participate in GSH HIPAA privacy program/practices, Business Ethics and Compliance program/practices and all GSH policies and procedures, and Mission-Vision.
  • All clinical decisions will be made under the direction of a medical director and a clinical supervisor, in accordance with CMS.

    • RELATIONSHIPS:

  • Works with, builds and fosters relationships with all referral people and employees within assigned nursing facilities.
  • Works, builds and maintains positive internal relationships.
  • Ensures excellent and positive teamwork within the sales team.

    • Qualifications

  • Must have a current RN/LPN license in the state of the program assigned and must be in good standing with the license board.
  • Must provide evidence or renewal as required by GSH policies and procedures.
  • Must have a valid license to drive an automobile and have an acceptable driving record as required by the automobile insurance carrier.
  • Thorough knowledge of sales techniques and market analysis with a strong desire to meet and beat goals.
  • Commitment to the hospice philosophy of care.
  • Proficient in financial analysis and technology (Word, Excel PowerPoint).
  • Extensive experience in consultative sales; expertise and knowledge of customers and competition a must in the assigned region.
  • Experience with customer service

    • Employee Benefits:

    • 3 Weeks of Paid Time off
    • Paid Holidays
    • Company Cell Phone OR Monthly Cell Phone Stipend
    • Mileage Reimbursement
    • Health/Medical Benefits
    • Dental Benefits (Delta Dental)
    • Vision Benefits (VSP Vision)
    • Flexible Spending Account "FSA"
    • Employer Paid Life and AD&D
    • Education Fund
    • Voluntary Benefits:
      • Accident Insurance
      • Critical Illness
      • Voluntary Life and AD&D Insurance
      • Voluntary Short Term Disability
      • 401k
    Good Shepherd Hospice

    About Good Shepherd Hospice

    Our Mission: Serving People With Compassion and Dignity

    Our Vision: To Provide the Exceptional Hospice Experience

    Good Shepherd Hospice is a growing provider of hospice care with a clear vision for our future, strong leadership to guide us and great opportunities for all current and future employees.

    At Good Shepherd Hospice, our culture of ownership is based on 4 key drivers:

    1. Commitment: Commitment To Our Mission, Vision and Values

    2. Engagement: Engagement With Our Customers, Our Co-Workers, With the Work Itself

    3. Passion: Enthusiasm for the Work and Fellowship in the Workplace

    4. Pride: Pride in the Organization, the Job and Ourselves

    Every member of our medical team – and volunteer staff – receives comprehensive, ongoing training. We are a member of the National Hospice and Palliative Care Association, Medicare Certified and State Licensed.

    Good Shepherd Hospice opened its first office in Oklahoma City in 1995. Today, we have a regional presence serving Oklahoma, Kansas, Missouri and Texas. Along the way, we've touched the lives of more than 20,000 patients and shepherded 50,000+ family members through their time of need, offering bereavement support for as long as they desired it.

    In 2007, Good Shepherd Hospice established the Hospice Care Foundation to provide special support for patients and families, community outreach programs and hospice-related educational opportunities for staff members.

    Industry
    Healthcare & Social Services
    Company Size
    201-500 employees
    Headquarters
    Oklahoma City, OK
    Year Founded
    1995
    Website
    goodshepherdhospice.com
    Social Media